Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Francis Grove Surgery and Lambton Road Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Francis Grove SurgerySW19 4DL× | Lambton Road Medical PracticeSW20 0LW× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.3likely range 74.3 to 92.3104 survey answers | 86.4likely range 73.4 to 91.4114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.2%likely range 69.1% to 94.6%, 104 answers | 89.9%likely range 71.3% to 96.9%, 114 answers |
| Access (mean of the two below) | 86.4%likely range 82.7% to 89.3%Clearly higher | 78.2%likely range 74.8% to 81.1% |
| Appointments within two weeks of booking | 94.5%likely range 90.4% to 96.9%, 3,032 appointments | 87.5%likely range 83.6% to 90.5%, 5,305 appointments |
| Calls answered by the practice | 78.3%likely range 72.1% to 83.4%, 4,277 calls | 68.8%likely range 63.4% to 73.7%, 6,358 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.5%likely range 50.4% to 83.6%, 98 answers | 73.8%likely range 52.2% to 87.9%, 103 answers |
| Reception and admin team | 85.8%likely range 68.6% to 94.3%, 104 answers | 92.8%likely range 74.6% to 98.3%, 110 answers |
| Having a preferred professional | 30.3%likely range 16.5% to 48.8%, 104 answers | 31.4%likely range 16.2% to 52.0%, 113 answers |
| Seeing your preferred professional | 25.6%likely range 7.6% to 58.9%, 33 answers | 57.6%likely range 26.4% to 83.7%, 40 answers |
| Knowing the next step | 89.7%likely range 73.1% to 96.5%, 102 answers | 91.1%likely range 72.4% to 97.5%, 110 answers |
| Contacting the practice | 80.2%likely range 62.2% to 90.8%, 104 answers | 85.7%likely range 65.9% to 94.9%, 110 answers |
| Wait for an appointment | 74.0%likely range 54.3% to 87.3%, 91 answers | 82.1%likely range 61.2% to 93.0%, 105 answers |
| Being listened to | 88.8%likely range 71.9% to 96.1%, 101 answers | 92.7%likely range 74.7% to 98.2%, 112 answers |
| Care and concern | 85.6%likely range 67.9% to 94.3%, 100 answers | 90.1%likely range 71.2% to 97.1%, 111 answers |
| Confidence and trust | 93.2%likely range 77.3% to 98.2%, 99 answers | 97.6%likely range 81.4% to 99.7%, 110 answers |
| Involvement in decisions | 97.2%likely range 82.3% to 99.6%, 94 answers | 99.2%likely range 83.3% to 100.0%, 106 answers |
| Needs met | 96.2%likely range 81.6% to 99.3%, 100 answers | 93.4%likely range 75.4% to 98.5%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.8%likely range 93.8% to 99.3%, 137 patients | 91.1%likely range 86.1% to 94.3%, 190 patients |
| Children at 18 months | 97.8%likely range 93.7% to 99.2%, 136 patients | 93.9%likely range 89.1% to 96.7%, 164 patients |
| Children at 5 years | 92.4%likely range 86.1% to 95.9%, 118 patients | 86.5%likely range 80.7% to 90.8%, 178 patients |
| Women aged 25 to 49 | 75.2%likely range 73.7% to 76.7%, 3,269 patients | 61.6%likely range 60.0% to 63.1%, 3,973 patients |
| Women aged 50 to 64 | 82.5%likely range 80.4% to 84.5%, 1,283 patients | 73.7%likely range 71.4% to 75.9%, 1,505 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,687August 2026 | 18,242August 2026 |
| Primary care network | West Merton PCN | West Merton PCN |
| Phone | 020 89715640 | 020 38835900 |
| Friends and Family Test (its own feedback) | 90.4% good or very good146 answers, June 2026 | 90.8% good or very good315 answers, June 2026 |
| Appointments (one month) | 4,869 in August 2026Same day 48.0%; face to face 55.2% | 7,244 in August 2026Same day 26.9%; face to face 74.0% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent5.1 including trainees and locums2,880 patients per permanent GP | 7.4 qualified permanent7.4 including trainees and locums2,461 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.