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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Family Surgery’s Practice Grade is clearly higher than Green Street Green Med Ct’s: its likely range lies wholly above.

A page for this pair

MeasureFamily SurgeryBR6 6BG×Green Street Green Med CtBR6 6BG×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade87.4likely range 84.7 to 89.5107 survey answersClearly higher79.3likely range 75.2 to 82.7119 survey answers
Label (against the England average)Clearly above the England averageClearly above the England average
Patients who describe the practice as good87.3%likely range 84.4% to 89.8%, 107 answers82.2%likely range 76.9% to 86.5%, 119 answers
Access (mean of the two below)87.4%likely range 81.7% to 91.1%Clearly higher72.5%likely range 66.5% to 77.5%
Appointments within two weeks of booking86.7%likely range 78.5% to 92.0%, 1,492 appointments89.3%likely range 81.8% to 93.9%, 1,568 appointments
Calls answered by the practice88.1%likely range 80.0% to 93.2%, 1,960 callsClearly higher55.7%likely range 46.3% to 64.6%, 2,283 calls
More survey questions (not part of the grade)
Getting through on the phone80.4%likely range 76.9% to 83.5%, 103 answers41.3%likely range 35.0% to 47.9%, 108 answers
Reception and admin team89.1%likely range 86.3% to 91.4%, 108 answers90.3%likely range 85.9% to 93.5%, 117 answers
Having a preferred professional29.0%likely range 25.5% to 32.8%, 107 answers31.0%likely range 25.5% to 37.1%, 119 answers
Seeing your preferred professionalNot shown: fewer than 30 answers37.8%likely range 27.4% to 49.3%, 37 answers
Knowing the next step93.6%likely range 91.4% to 95.3%, 107 answers91.8%likely range 87.6% to 94.6%, 116 answers
Contacting the practice88.7%likely range 85.9% to 91.0%, 109 answers74.4%likely range 68.5% to 79.6%, 116 answers
Wait for an appointment80.9%likely range 77.2% to 84.1%, 92 answers74.5%likely range 68.2% to 79.9%, 104 answers
Being listened to94.8%likely range 92.6% to 96.3%, 103 answers92.4%likely range 88.2% to 95.2%, 111 answers
Care and concern93.6%likely range 91.2% to 95.3%, 103 answers91.5%likely range 87.2% to 94.5%, 113 answers
Confidence and trust94.2%likely range 92.0% to 95.8%, 105 answers95.6%likely range 92.0% to 97.6%, 109 answers
Involvement in decisions96.0%likely range 94.1% to 97.4%, 102 answers93.8%likely range 89.6% to 96.3%, 103 answers
Needs met94.5%likely range 92.3% to 96.1%, 105 answers93.1%likely range 89.0% to 95.7%, 111 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months85.7%likely range 72.2% to 93.3%, 42 patients91.7%likely range 80.4% to 96.7%, 48 patients
Children at 18 months82.4%likely range 66.5% to 91.7%, 34 patients90.0%likely range 78.6% to 95.7%, 50 patients
Children at 5 years88.6%likely range 76.0% to 95.0%, 44 patients88.5%likely range 77.0% to 94.6%, 52 patients
Women aged 25 to 4979.2%likely range 75.9% to 82.1%, 658 patients76.0%likely range 73.2% to 78.5%, 978 patients
Women aged 50 to 6486.3%likely range 82.4% to 89.5%, 358 patients85.7%likely range 83.0% to 88.1%, 701 patients
Facts (NHS England, not part of the grade)
Registered patients4,281August 20266,986August 2026
Primary care networkOrpington PCNOrpington PCN
Phone01689 85023101689 850012
Friends and Family Test (its own feedback)88.2% good or very good34 answers, June 202693.8% good or very good289 answers, June 2026
Appointments (one month)1,688 in August 2026Same day 40.5%; face to face 47.6%1,831 in August 2026Same day 39.3%; face to face 68.3%
Antibiotic items per STAR-PU (one year)0.73England 0.74, April 2025 to March 20260.75England 0.74, April 2025 to March 2026
GPs (full-time equivalent)1.3 qualified permanent1.5 including trainees and locums3,345 patients per permanent GP3.5 qualified permanent4.6 including trainees and locums2,000 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences