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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Argyll House’s Practice Grade is clearly higher than Esplanade Surgery’s: its likely range lies wholly above.

A page for this pair

MeasureEsplanade SurgeryPO33 2EH×Argyll HousePO33 2QG×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade72.3likely range 66.7 to 76.9111 survey answers81.1likely range 78.1 to 83.6110 survey answersClearly higher
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good72.2%likely range 65.1% to 78.3%, 111 answers81.5%likely range 77.9% to 84.6%, 110 answers
Access (mean of the two below)72.2%likely range 64.0% to 78.3%80.1%likely range 74.7% to 84.2%
Appointments within two weeks of booking81.7%likely range 73.5% to 87.8%, 1,696 appointments85.1%likely range 77.8% to 90.3%, 1,907 appointments
Calls answered by the practiceNot in the grade: no phone data75.0%likely range 67.2% to 81.4%, 2,963 calls
More survey questions (not part of the grade)
Getting through on the phone60.6%likely range 52.8% to 67.9%, 102 answers73.2%likely range 68.9% to 77.0%, 98 answers
Reception and admin team80.9%likely range 74.1% to 86.2%, 105 answers88.0%likely range 84.8% to 90.5%, 105 answers
Having a preferred professional37.7%likely range 30.8% to 45.1%, 111 answers41.4%likely range 37.2% to 45.8%, 109 answers
Seeing your preferred professional35.9%likely range 24.4% to 49.4%, 36 answers40.8%likely range 34.3% to 47.6%, 46 answers
Knowing the next step88.3%likely range 82.4% to 92.3%, 106 answers91.3%likely range 88.4% to 93.4%, 106 answers
Contacting the practice72.7%likely range 65.6% to 78.9%, 109 answers85.0%likely range 81.6% to 87.9%, 108 answers
Wait for an appointment65.3%likely range 56.8% to 72.8%, 86 answers79.1%likely range 75.1% to 82.6%, 97 answers
Being listened to83.1%likely range 76.5% to 88.1%, 103 answers86.1%likely range 82.8% to 88.9%, 106 answers
Care and concern87.0%likely range 80.9% to 91.3%, 104 answers83.2%likely range 79.7% to 86.2%, 107 answers
Confidence and trust87.7%likely range 81.7% to 92.0%, 103 answers91.9%likely range 89.2% to 94.0%, 105 answers
Involvement in decisions85.9%likely range 79.5% to 90.5%, 100 answers89.6%likely range 86.4% to 92.1%, 99 answers
Needs met86.6%likely range 80.4% to 91.0%, 103 answers87.4%likely range 84.2% to 90.1%, 105 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months92.5%likely range 80.1% to 97.4%, 40 patients94.3%likely range 81.4% to 98.4%, 35 patients
Children at 18 months95.7%likely range 85.5% to 98.8%, 46 patients96.4%likely range 82.3% to 99.4%, 28 patients
Children at 5 years83.9%likely range 72.2% to 91.3%, 56 patients83.7%likely range 71.0% to 91.5%, 49 patients
Women aged 25 to 4969.8%likely range 66.8% to 72.5%, 1,002 patients69.3%likely range 65.8% to 72.6%, 698 patients
Women aged 50 to 6475.3%likely range 72.4% to 78.0%, 931 patients70.1%likely range 66.3% to 73.7%, 592 patients
Facts (NHS England, not part of the grade)
Registered patients8,209August 20265,470August 2026
Primary care networkNorth & East (Iw) PCNNorth & East (Iw) PCN
Phone01983 61838801983 562955
Friends and Family Test (its own feedback)No results for June 202692.4% good or very good171 answers, June 2026
Appointments (one month)3,189 in August 2026Same day 23.8%; face to face 83.1%2,519 in August 2026Same day 14.4%; face to face 75.4%
Antibiotic items per STAR-PU (one year)0.95England 0.74, April 2025 to March 20260.60England 0.74, April 2025 to March 2026
GPs (full-time equivalent)4.5 qualified permanent4.5 including trainees and locums1,814 patients per permanent GP1.3 qualified permanent1.3 including trainees and locums4,186 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences