Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Custom House Surgery and The Ruiz Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Custom House SurgeryE16 3NA× | The Ruiz Medical PracticeE16 1HT× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.1likely range 63.7 to 82.196 survey answers | 68.9likely range 62.5 to 74.791 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 71.5%likely range 56.9% to 82.7%, 96 answers | 59.7%likely range 50.9% to 67.9%, 91 answers |
| Access (mean of the two below) | 80.0%likely range 73.3% to 85.1% | 90.1%likely range 85.0% to 93.2% |
| Appointments within two weeks of booking | 88.5%likely range 82.2% to 92.7%, 2,191 appointments | 98.6%likely range 92.5% to 99.7%, 1,116 appointments |
| Calls answered by the practice | 71.3%likely range 59.6% to 80.7%, 1,412 calls | 81.6%likely range 73.4% to 87.7%, 2,332 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.5%likely range 30.1% to 59.9%, 85 answers | 61.6%likely range 52.3% to 70.2%, 81 answers |
| Reception and admin team | 78.0%likely range 63.4% to 87.9%, 91 answers | 74.5%likely range 65.8% to 81.6%, 84 answers |
| Having a preferred professional | 23.7%likely range 13.5% to 38.3%, 93 answers | 44.6%likely range 36.2% to 53.4%, 91 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 45.8%likely range 33.4% to 58.7%, 42 answers |
| Knowing the next step | 69.3%likely range 53.8% to 81.4%, 87 answers | 74.1%likely range 65.2% to 81.3%, 82 answers |
| Contacting the practice | 63.3%likely range 48.3% to 76.1%, 93 answers | 63.4%likely range 54.4% to 71.6%, 86 answers |
| Wait for an appointment | 57.6%likely range 41.5% to 72.2%, 79 answers | 52.8%likely range 42.8% to 62.6%, 70 answers |
| Being listened to | 79.9%likely range 65.3% to 89.4%, 89 answers | 73.9%likely range 65.2% to 81.1%, 84 answers |
| Care and concern | 81.8%likely range 67.4% to 90.7%, 89 answers | 73.3%likely range 64.6% to 80.6%, 84 answers |
| Confidence and trust | 84.9%likely range 70.9% to 92.8%, 89 answers | 92.5%likely range 86.1% to 96.1%, 82 answers |
| Involvement in decisions | 81.2%likely range 66.2% to 90.6%, 83 answers | 87.0%likely range 79.3% to 92.1%, 78 answers |
| Needs met | 87.2%likely range 73.5% to 94.3%, 88 answers | 85.1%likely range 77.4% to 90.6%, 82 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.4%likely range 82.8% to 94.9%, 94 patients | 95.2%likely range 84.2% to 98.7%, 42 patients |
| Children at 18 months | 80.2%likely range 70.9% to 87.1%, 91 patients | 78.7%likely range 65.1% to 88.0%, 47 patients |
| Children at 5 years | 68.4%likely range 58.5% to 76.9%, 95 patients | 92.1%likely range 82.7% to 96.6%, 63 patients |
| Women aged 25 to 49 | 66.2%likely range 64.2% to 68.1%, 2,295 patients | 56.3%likely range 53.7% to 58.8%, 1,470 patients |
| Women aged 50 to 64 | 79.3%likely range 76.4% to 81.9%, 834 patients | 78.4%likely range 74.1% to 82.1%, 402 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,708August 2026 | 5,702August 2026 |
| Primary care network | South One Newham PCN | South One Newham PCN |
| Phone | 020 74762255 | 020 73666440 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 86.5% good or very good37 answers, June 2026 |
| Appointments (one month) | 4,822 in August 2026Same day 45.0%; face to face 47.2% | 1,651 in August 2026Same day 13.6%; face to face 43.0% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent2.1 including trainees and locums5,019 patients per permanent GP | 1.3 qualified permanent1.3 including trainees and locums4,549 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.