Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Crabbs Cross Medical Centre and Crabbs Cross Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Crabbs Cross Medical CentreB97 5JX× | Crabbs Cross SurgeryB97 5JX× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 76.0 to 82.2107 survey answers | 77.5likely range 72.3 to 81.792 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.3%likely range 71.5% to 78.8%, 107 answers | 77.7%likely range 70.6% to 83.5%, 92 answers |
| Access (mean of the two below) | 89.1%likely range 81.6% to 93.2%Clearly higher | 76.9%likely range 72.1% to 80.8% |
| Appointments within two weeks of booking | 97.0%likely range 87.8% to 99.3%, 756 appointments | 96.4%likely range 90.9% to 98.6%, 1,631 appointments |
| Calls answered by the practice | 81.0%likely range 69.4% to 89.0%, 1,261 callsClearly higher | 57.4%likely range 49.4% to 64.9%, 3,178 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.3%likely range 66.2% to 74.0%, 105 answers | 59.3%likely range 51.3% to 66.9%, 87 answers |
| Reception and admin team | 78.1%likely range 74.4% to 81.4%, 106 answers | 84.7%likely range 78.2% to 89.6%, 89 answers |
| Having a preferred professional | 42.7%likely range 38.6% to 47.0%, 106 answers | 29.9%likely range 23.3% to 37.5%, 91 answers |
| Seeing your preferred professional | 80.9%likely range 75.0% to 85.7%, 43 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 77.3%likely range 73.5% to 80.7%, 103 answers | 81.4%likely range 74.3% to 86.8%, 86 answers |
| Contacting the practice | 74.3%likely range 70.4% to 77.8%, 105 answers | 73.1%likely range 65.5% to 79.5%, 88 answers |
| Wait for an appointment | 75.4%likely range 71.5% to 79.0%, 100 answers | 80.8%likely range 73.3% to 86.6%, 78 answers |
| Being listened to | 75.0%likely range 71.1% to 78.6%, 102 answers | 82.9%likely range 76.1% to 88.0%, 89 answers |
| Care and concern | 74.3%likely range 70.3% to 77.9%, 102 answers | 78.8%likely range 71.6% to 84.5%, 88 answers |
| Confidence and trust | 88.3%likely range 85.2% to 90.8%, 103 answers | 88.0%likely range 81.8% to 92.3%, 87 answers |
| Involvement in decisions | 87.8%likely range 84.6% to 90.4%, 98 answers | 76.9%likely range 69.2% to 83.2%, 81 answers |
| Needs met | 89.0%likely range 85.9% to 91.4%, 102 answers | 85.8%likely range 79.4% to 90.5%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.1%likely range 85.1% to 99.5%, 34 patients | 84.9%likely range 72.9% to 92.1%, 53 patients |
| Children at 18 months | 95.3%likely range 84.5% to 98.7%, 43 patients | 84.3%likely range 72.0% to 91.8%, 51 patients |
| Children at 5 years | 94.3%likely range 81.4% to 98.4%, 35 patients | 87.9%likely range 77.9% to 93.7%, 66 patients |
| Women aged 25 to 49 | 80.3%likely range 76.8% to 83.4%, 564 patients | 78.3%likely range 75.5% to 80.8%, 926 patients |
| Women aged 50 to 64 | 84.6%likely range 79.6% to 88.7%, 241 patients | 81.8%likely range 78.1% to 85.0%, 478 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,404August 2026 | 5,335August 2026 |
| Primary care network | Redditch & Bromsgrove Nightingales PCN | Redditch & Bromsgrove Nightingales PCN |
| Phone | 01527 402149 | 01527 544610 |
| Friends and Family Test (its own feedback) | 89.6% good or very good48 answers, June 2026 | 81.7% good or very good93 answers, June 2026 |
| Appointments (one month) | 1,275 in August 2026Same day 43.1%; face to face 61.5% | 2,382 in August 2026Same day 64.2%; face to face 38.0% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.83England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent1.9 including trainees and locums1,824 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums2,488 patients per permanent GP |
| CQC rating (a separate source) | Not Rated | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.