Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Colne Road Surgery and Parkside Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Colne Road SurgeryBB10 1LS× | Parkside SurgeryBB11 1PS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 65.5 to 81.193 survey answers | 80.4likely range 67.7 to 88.0123 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.2%likely range 58.0% to 80.0%, 93 answers | 79.5%likely range 61.5% to 90.4%, 123 answers |
| Access (mean of the two below) | 83.3%likely range 79.1% to 86.3% | 82.2%likely range 78.7% to 84.9% |
| Appointments within two weeks of booking | 96.5%likely range 90.8% to 98.7%, 1,496 appointments | 95.5%likely range 91.4% to 97.7%, 2,722 appointments |
| Calls answered by the practice | 70.0%likely range 63.7% to 75.6%, 4,730 calls | 68.7%likely range 63.2% to 73.7%, 6,250 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.0%likely range 48.2% to 72.4%, 87 answers | 38.4%likely range 22.3% to 57.6%, 113 answers |
| Reception and admin team | 82.5%likely range 71.2% to 90.0%, 90 answers | 84.2%likely range 66.3% to 93.5%, 119 answers |
| Having a preferred professional | 34.2%likely range 23.6% to 46.5%, 92 answers | 24.9%likely range 12.6% to 43.4%, 122 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 30.8%likely range 9.2% to 66.3%, 32 answers |
| Knowing the next step | 83.3%likely range 71.4% to 90.9%, 82 answers | 95.0%likely range 79.3% to 98.9%, 113 answers |
| Contacting the practice | 74.6%likely range 62.5% to 83.9%, 89 answers | 61.4%likely range 42.8% to 77.1%, 120 answers |
| Wait for an appointment | 41.9%likely range 29.6% to 55.2%, 79 answers | 58.7%likely range 39.3% to 75.8%, 107 answers |
| Being listened to | 75.9%likely range 63.5% to 85.1%, 85 answers | 94.8%likely range 79.6% to 98.9%, 118 answers |
| Care and concern | 78.3%likely range 66.0% to 87.0%, 84 answers | 93.3%likely range 77.3% to 98.3%, 117 answers |
| Confidence and trust | 82.0%likely range 70.1% to 89.9%, 83 answers | 96.5%likely range 82.1% to 99.4%, 119 answers |
| Involvement in decisions | 85.4%likely range 73.6% to 92.4%, 80 answers | 97.0%likely range 82.1% to 99.5%, 113 answers |
| Needs met | 83.3%likely range 71.1% to 90.9%, 79 answers | 96.7%likely range 82.2% to 99.5%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.2%likely range 75.4% to 87.4%, 157 patients | 81.3%likely range 74.7% to 86.5%, 166 patients |
| Children at 18 months | 85.1%likely range 77.7% to 90.4%, 121 patients | 82.0%likely range 75.3% to 87.2%, 161 patients |
| Children at 5 years | 77.0%likely range 68.8% to 83.6%, 122 patients | 76.9%likely range 70.6% to 82.2%, 199 patients |
| Women aged 25 to 49 | 47.3%likely range 44.8% to 49.8%, 1,547 patients | 66.5%likely range 64.6% to 68.3%, 2,513 patients |
| Women aged 50 to 64 | 63.7%likely range 59.0% to 68.2%, 411 patients | 74.2%likely range 71.8% to 76.4%, 1,389 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,468August 2026 | 15,828August 2026 |
| Primary care network | Burnley East PCN | Burnley East PCN |
| Phone | 01282 731490 | 01282 731444 |
| Friends and Family Test (its own feedback) | 89.0% good or very good109 answers, June 2026 | 96.4% good or very good697 answers, June 2026 |
| Appointments (one month) | 2,291 in August 2026Same day 20.8%; face to face 76.7% | 8,156 in August 2026Same day 51.1%; face to face 44.4% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums8,468 patients per permanent GP | 6.2 qualified permanent9.0 including trainees and locums2,537 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.