Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Borstal Village Surgery’s Practice Grade is clearly higher than City Way Surgery’s: its likely range lies wholly above.
| Measure | City Way SurgeryME1 2AY× | Borstal Village SurgeryME1 3JY× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 59.5likely range 52.5 to 66.2134 survey answers | 79.9likely range 76.2 to 82.995 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 54.1%likely range 44.4% to 63.5%, 134 answers | 82.4%likely range 78.2% to 86.0%, 95 answersClearly higher |
| Access (mean of the two below) | 71.9%likely range 66.8% to 76.2% | 74.0%likely range 66.6% to 79.3% |
| Appointments within two weeks of booking | 76.9%likely range 68.7% to 83.5%, 1,884 appointments | 87.3%likely range 75.7% to 93.8%, 803 appointments |
| Calls answered by the practice | 66.8%likely range 60.7% to 72.4%, 5,135 calls | 60.6%likely range 51.4% to 69.0%, 2,416 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 23.8%likely range 16.4% to 33.3%, 127 answers | 86.5%likely range 82.5% to 89.7%, 92 answers |
| Reception and admin team | 74.9%likely range 65.4% to 82.5%, 129 answers | 96.2%likely range 93.6% to 97.7%, 92 answers |
| Having a preferred professional | 18.3%likely range 12.0% to 27.1%, 133 answers | 10.4%likely range 7.7% to 14.0%, 95 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 63.6%likely range 53.2% to 72.9%, 118 answers | 95.0%likely range 92.1% to 96.8%, 90 answers |
| Contacting the practice | 59.6%likely range 49.7% to 68.8%, 131 answers | 89.6%likely range 86.0% to 92.4%, 91 answers |
| Wait for an appointment | 62.0%likely range 51.5% to 71.5%, 117 answers | 89.4%likely range 85.7% to 92.3%, 87 answers |
| Being listened to | 81.5%likely range 72.5% to 88.1%, 125 answers | 95.4%likely range 92.7% to 97.2%, 90 answers |
| Care and concern | 81.4%likely range 72.3% to 88.0%, 125 answers | 87.3%likely range 83.4% to 90.4%, 90 answers |
| Confidence and trust | 93.7%likely range 86.8% to 97.1%, 123 answers | 95.2%likely range 92.3% to 97.0%, 88 answers |
| Involvement in decisions | 83.7%likely range 74.6% to 89.9%, 119 answers | 93.5%likely range 90.2% to 95.7%, 83 answers |
| Needs met | 83.3%likely range 74.6% to 89.4%, 129 answers | 95.2%likely range 92.4% to 97.0%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.2%likely range 80.5% to 91.9%, 133 patients | 91.2%likely range 81.1% to 96.2%, 57 patients |
| Children at 18 months | 81.4%likely range 73.8% to 87.2%, 129 patients | 97.6%likely range 87.7% to 99.6%, 42 patients |
| Children at 5 years | 76.8%likely range 69.5% to 82.8%, 151 patients | 77.8%likely range 63.7% to 87.5%, 45 patients |
| Women aged 25 to 49 | 68.0%likely range 66.0% to 69.8%, 2,362 patients | 74.3%likely range 71.0% to 77.3%, 727 patients |
| Women aged 50 to 64 | 72.9%likely range 70.2% to 75.5%, 1,108 patients | 81.2%likely range 76.8% to 84.9%, 361 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,119August 2026 | 4,198August 2026 |
| Primary care network | Strood PCN | Strood PCN |
| Phone | 01634 843351 | 01634 408765 |
| Friends and Family Test (its own feedback) | 83.7% good or very good49 answers, June 2026 | 96.8% good or very good93 answers, June 2026 |
| Appointments (one month) | 5,788 in August 2026Same day 31.2%; face to face 63.3% | 1,006 in August 2026Same day 59.9%; face to face 58.7% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent7.9 including trainees and locums2,817 patients per permanent GP | 2.0 qualified permanent3.9 including trainees and locums2,106 patients per permanent GP |
| CQC rating (a separate source) | Not Rated | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.