Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Burnley Group Practice and Riverside Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Burnley Group PracticeBB11 2DL× | Riverside Family PracticeBB11 2DL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.9likely range 38.9 to 85.588 survey answers | 69.3likely range 64.1 to 74.099 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 61.7%likely range 23.1% to 89.7%, 88 answers | 66.9%likely range 59.9% to 73.3%, 99 answers |
| Access (mean of the two below) | 75.6%likely range 73.0% to 77.8% | 74.7%likely range 69.3% to 79.3% |
| Appointments within two weeks of booking | 91.0%likely range 87.6% to 93.5%, 5,633 appointments | 87.4%likely range 80.5% to 92.1%, 1,924 appointments |
| Calls answered by the practice | 60.0%likely range 56.2% to 63.7%, 13,417 calls | 61.9%likely range 53.5% to 69.7%, 2,777 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 23.8%likely range 4.5% to 67.5%, 85 answers | 38.7%likely range 31.8% to 46.1%, 95 answers |
| Reception and admin team | 80.7%likely range 36.1% to 96.9%, 86 answers | 65.7%likely range 58.4% to 72.2%, 96 answers |
| Having a preferred professional | 25.9%likely range 5.3% to 68.5%, 88 answers | 38.3%likely range 31.5% to 45.6%, 97 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 22.3%likely range 14.3% to 33.0%, 41 answers |
| Knowing the next step | 72.4%likely range 28.6% to 94.5%, 79 answers | 74.6%likely range 67.6% to 80.5%, 92 answers |
| Contacting the practice | 46.6%likely range 14.1% to 82.3%, 85 answers | 55.1%likely range 47.8% to 62.2%, 96 answers |
| Wait for an appointment | 54.2%likely range 16.9% to 87.3%, 75 answers | 47.7%likely range 40.0% to 55.5%, 84 answers |
| Being listened to | 76.9%likely range 32.4% to 95.9%, 82 answers | 86.6%likely range 80.8% to 90.8%, 96 answers |
| Care and concern | 83.3%likely range 37.8% to 97.6%, 84 answers | 85.5%likely range 79.5% to 90.0%, 94 answers |
| Confidence and trust | 88.0%likely range 41.7% to 98.7%, 84 answers | 88.6%likely range 83.0% to 92.5%, 92 answers |
| Involvement in decisions | 88.3%likely range 41.5% to 98.8%, 82 answers | 85.6%likely range 79.3% to 90.2%, 86 answers |
| Needs met | 83.9%likely range 38.0% to 97.8%, 83 answers | 82.1%likely range 75.7% to 87.1%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.3%likely range 76.9% to 86.7%, 232 patients | 68.3%likely range 58.8% to 76.4%, 104 patients |
| Children at 18 months | 79.2%likely range 73.8% to 83.7%, 255 patients | 71.3%likely range 61.0% to 79.7%, 87 patients |
| Children at 5 years | 79.4%likely range 74.4% to 83.6%, 296 patients | 69.0%likely range 58.6% to 77.7%, 87 patients |
| Women aged 25 to 49 | 67.8%likely range 66.3% to 69.2%, 4,115 patients | 49.9%likely range 46.9% to 52.8%, 1,099 patients |
| Women aged 50 to 64 | 73.8%likely range 71.8% to 75.7%, 1,975 patients | 65.2%likely range 59.7% to 70.3%, 310 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 24,720August 2026 | 5,571August 2026 |
| Primary care network | Burnley West PCN | Burnley West PCN |
| Phone | 01282 644222 | 01282 644123 |
| Friends and Family Test (its own feedback) | 85.5% good or very good318 answers, June 2026 | 83.7% good or very good141 answers, June 2026 |
| Appointments (one month) | 10,389 in August 2026Same day 53.2%; face to face 40.1% | 1,976 in August 2026Same day 15.1%; face to face 74.7% |
| Antibiotic items per STAR-PU (one year) | 0.62England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.6 qualified permanent11.3 including trainees and locums3,236 patients per permanent GP | 1.1 qualified permanent3.2 including trainees and locums5,065 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.