Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Bancroft Medical Centre and Regal Chambers Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Bancroft Medical CentreSG5 1LH× | Regal Chambers SurgerySG5 1LL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.7likely range 60.6 to 78.5115 survey answers | 74.9likely range 66.8 to 81.4103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.7%likely range 56.4% to 81.8%, 115 answers | 72.2%likely range 60.7% to 81.4%, 103 answers |
| Access (mean of the two below) | 70.5%likely range 66.1% to 74.3% | 81.0%likely range 77.1% to 84.2%Clearly higher |
| Appointments within two weeks of booking | 80.9%likely range 74.2% to 86.3%, 2,446 appointments | 91.1%likely range 87.2% to 93.9%, 4,271 appointmentsClearly higher |
| Calls answered by the practice | 59.9%likely range 54.2% to 65.4%, 6,122 calls | 70.8%likely range 64.0% to 76.7%, 4,070 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.1%likely range 24.5% to 51.8%, 111 answers | 43.6%likely range 31.9% to 56.0%, 92 answers |
| Reception and admin team | 77.0%likely range 63.1% to 86.8%, 115 answers | 79.4%likely range 68.3% to 87.3%, 102 answers |
| Having a preferred professional | 27.1%likely range 16.3% to 41.3%, 114 answers | 14.2%likely range 7.9% to 24.2%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.5%likely range 60.0% to 85.0%, 110 answers | 83.0%likely range 72.0% to 90.3%, 96 answers |
| Contacting the practice | 67.4%likely range 52.9% to 79.2%, 114 answers | 70.7%likely range 59.0% to 80.1%, 103 answers |
| Wait for an appointment | 66.7%likely range 51.5% to 79.0%, 104 answers | 77.5%likely range 65.5% to 86.2%, 91 answers |
| Being listened to | 77.8%likely range 63.8% to 87.5%, 112 answers | 88.6%likely range 78.5% to 94.3%, 96 answers |
| Care and concern | 78.3%likely range 64.3% to 87.8%, 112 answers | 91.5%likely range 82.3% to 96.2%, 98 answers |
| Confidence and trust | 84.0%likely range 70.6% to 91.9%, 112 answers | 95.9%likely range 87.8% to 98.7%, 95 answers |
| Involvement in decisions | 86.8%likely range 73.2% to 94.0%, 102 answers | 89.1%likely range 79.2% to 94.7%, 96 answers |
| Needs met | 86.7%likely range 73.7% to 93.8%, 110 answers | 92.4%likely range 83.4% to 96.7%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.3%likely range 90.4% to 96.6%, 227 patients | 92.4%likely range 86.1% to 95.9%, 118 patients |
| Children at 18 months | 96.1%likely range 92.5% to 98.0%, 206 patients | 85.2%likely range 77.6% to 90.6%, 115 patients |
| Children at 5 years | 93.6%likely range 89.7% to 96.1%, 233 patients | 91.8%likely range 85.9% to 95.4%, 134 patients |
| Women aged 25 to 49 | 78.1%likely range 76.7% to 79.4%, 3,426 patients | 71.5%likely range 69.5% to 73.4%, 2,094 patients |
| Women aged 50 to 64 | 82.5%likely range 80.4% to 84.4%, 1,380 patients | 77.6%likely range 75.1% to 79.9%, 1,179 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,792August 2026 | 12,412August 2026 |
| Primary care network | Hitchin and Whitwell PCN | Hitchin and Whitwell PCN |
| Phone | 01462 654040 | 01462 453232 |
| Friends and Family Test (its own feedback) | 88.1% good or very good369 answers, June 2026 | 92.9% good or very good156 answers, June 2026 |
| Appointments (one month) | 6,272 in August 2026Same day 40.2%; face to face 71.3% | 6,452 in August 2026Same day 60.9%; face to face 46.8% |
| Antibiotic items per STAR-PU (one year) | 0.60England 0.74, April 2025 to March 2026 | 0.74England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.4 qualified permanent13.1 including trainees and locums2,119 patients per permanent GP | 8.7 qualified permanent9.5 including trainees and locums1,430 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.