Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Balmoral Surgery and St Richards Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Balmoral SurgeryCT14 7EQ× | St Richards Road SurgeryCT14 9LF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.3likely range 65.4 to 79.6114 survey answers | 74.1likely range 67.7 to 79.3116 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.5%likely range 63.3% to 83.3%, 114 answers | 73.7%likely range 64.9% to 80.9%, 116 answers |
| Access (mean of the two below) | 70.5%likely range 66.0% to 74.5% | 74.8%likely range 69.5% to 79.4% |
| Appointments within two weeks of booking | 69.4%likely range 62.7% to 75.4%, 3,031 appointments | 69.4%likely range 59.8% to 77.6%, 1,528 appointments |
| Calls answered by the practice | 71.5%likely range 65.4% to 76.9%, 4,925 calls | 80.2%likely range 75.4% to 84.2%, 6,555 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.3%likely range 32.9% to 56.4%, 105 answers | 44.9%likely range 35.9% to 54.3%, 111 answers |
| Reception and admin team | 76.4%likely range 65.2% to 84.9%, 112 answers | 86.4%likely range 78.9% to 91.6%, 115 answers |
| Having a preferred professional | 35.3%likely range 25.2% to 47.0%, 114 answers | 26.5%likely range 19.2% to 35.2%, 117 answers |
| Seeing your preferred professional | 23.4%likely range 10.6% to 43.9%, 38 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.9%likely range 74.6% to 91.5%, 110 answers | 87.2%likely range 79.7% to 92.2%, 113 answers |
| Contacting the practice | 70.6%likely range 59.0% to 80.0%, 113 answers | 72.5%likely range 63.6% to 79.9%, 115 answers |
| Wait for an appointment | 75.7%likely range 63.6% to 84.8%, 99 answers | 54.4%likely range 44.9% to 63.6%, 108 answers |
| Being listened to | 90.4%likely range 80.7% to 95.5%, 104 answers | 84.3%likely range 76.4% to 90.0%, 112 answers |
| Care and concern | 84.9%likely range 74.1% to 91.6%, 104 answers | 82.7%likely range 74.6% to 88.6%, 113 answers |
| Confidence and trust | 94.2%likely range 85.7% to 97.8%, 105 answers | 89.3%likely range 82.2% to 93.8%, 113 answers |
| Involvement in decisions | 94.0%likely range 85.2% to 97.7%, 102 answers | 94.7%likely range 88.3% to 97.6%, 101 answers |
| Needs met | 93.2%likely range 84.4% to 97.2%, 107 answers | 90.6%likely range 83.7% to 94.8%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.7%likely range 91.9% to 99.4%, 86 patients | 95.3%likely range 88.5% to 98.2%, 85 patients |
| Children at 18 months | 89.4%likely range 81.5% to 94.1%, 94 patients | 90.8%likely range 82.9% to 95.3%, 87 patients |
| Children at 5 years | 90.6%likely range 82.5% to 95.2%, 85 patients | 88.0%likely range 80.5% to 92.8%, 108 patients |
| Women aged 25 to 49 | 67.4%likely range 64.9% to 69.7%, 1,507 patients | 68.3%likely range 65.9% to 70.6%, 1,486 patients |
| Women aged 50 to 64 | 70.5%likely range 67.7% to 73.1%, 1,114 patients | 68.2%likely range 65.2% to 71.0%, 990 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,573August 2026 | 10,361August 2026 |
| Primary care network | Deal & Sandwich PCN | Deal & Sandwich PCN |
| Phone | 01304 373444 | 01304 364111 |
| Friends and Family Test (its own feedback) | 92.0% good or very good50 answers, June 2026 | 96.0% good or very good99 answers, June 2026 |
| Appointments (one month) | 4,251 in August 2026Same day 30.3%; face to face 80.6% | 4,688 in August 2026Same day 21.8%; face to face 90.5% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.59England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.9 qualified permanent6.8 including trainees and locums1,954 patients per permanent GP | 5.4 qualified permanent8.0 including trainees and locums1,914 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.