Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Balfour Road Surgery and St Clement's Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Balfour Road SurgeryIG1 4JE× | St Clement's SurgeryIG1 4LA× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.6likely range 59.6 to 71.088 survey answers | 72.6likely range 68.0 to 76.698 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 65.7%likely range 57.2% to 73.3%, 88 answers | 68.4%likely range 62.5% to 73.9%, 98 answers |
| Access (mean of the two below) | 65.3%likely range 61.8% to 68.4% | 82.1%likely range 76.0% to 86.6%Clearly higher |
| Appointments within two weeks of booking | 95.5%likely range 91.1% to 97.8%, 2,502 appointments | 90.9%likely range 83.3% to 95.2%, 1,413 appointments |
| Calls answered by the practice | 35.0%likely range 29.6% to 40.7%, 5,901 calls | 73.3%likely range 63.7% to 81.1%, 2,035 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 34.5%likely range 26.9% to 43.0%, 88 answers | 47.9%likely range 41.5% to 54.2%, 91 answers |
| Reception and admin team | 68.5%likely range 60.0% to 75.8%, 88 answers | 67.5%likely range 61.4% to 73.0%, 96 answers |
| Having a preferred professional | 55.8%likely range 47.1% to 64.1%, 87 answers | 46.2%likely range 40.2% to 52.4%, 98 answers |
| Seeing your preferred professional | 42.6%likely range 32.0% to 54.0%, 51 answers | 15.9%likely range 10.5% to 23.5%, 48 answers |
| Knowing the next step | 64.1%likely range 55.1% to 72.2%, 80 answers | 70.2%likely range 64.1% to 75.7%, 91 answers |
| Contacting the practice | 53.4%likely range 44.8% to 61.7%, 88 answers | 58.6%likely range 52.4% to 64.6%, 96 answers |
| Wait for an appointment | 61.7%likely range 52.5% to 70.0%, 78 answers | 68.4%likely range 61.9% to 74.2%, 84 answers |
| Being listened to | 84.7%likely range 77.3% to 90.0%, 84 answers | 80.9%likely range 75.5% to 85.4%, 93 answers |
| Care and concern | 74.5%likely range 66.1% to 81.5%, 82 answers | 74.8%likely range 69.0% to 79.8%, 96 answers |
| Confidence and trust | 85.1%likely range 77.8% to 90.3%, 85 answers | 88.2%likely range 83.5% to 91.7%, 93 answers |
| Involvement in decisions | 86.0%likely range 78.5% to 91.2%, 79 answers | 88.9%likely range 84.3% to 92.3%, 91 answers |
| Needs met | 83.8%likely range 76.2% to 89.3%, 82 answers | 91.5%likely range 87.2% to 94.4%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.4%likely range 91.0% to 99.3%, 77 patients | 75.7%likely range 59.9% to 86.6%, 37 patients |
| Children at 18 months | 85.4%likely range 71.6% to 93.1%, 41 patients | 74.5%likely range 60.5% to 84.7%, 47 patients |
| Children at 5 years | 94.7%likely range 87.2% to 97.9%, 76 patients | 80.0%likely range 67.6% to 88.4%, 55 patients |
| Women aged 25 to 49 | 65.0%likely range 62.1% to 67.7%, 1,090 patients | 44.9%likely range 41.6% to 48.3%, 850 patients |
| Women aged 50 to 64 | 82.2%likely range 77.8% to 85.9%, 337 patients | 65.7%likely range 60.4% to 70.6%, 332 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,886August 2026 | 4,567August 2026 |
| Primary care network | Cranbrook PCN | Cranbrook PCN |
| Phone | 020 84780209 | 020 85541371 |
| Friends and Family Test (its own feedback) | 100.0% good or very good16 answers, June 2026 | 90.1% good or very good91 answers, June 2026 |
| Appointments (one month) | 2,575 in August 2026Same day 73.8%; face to face 72.4% | 1,729 in August 2026Same day 54.8%; face to face 48.1% |
| Antibiotic items per STAR-PU (one year) | 0.63England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.4 including trainees and locums2,943 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums2,762 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.