Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Balfour Medical Centre and Stifford Clays Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Balfour Medical CentreRM17 5NS× | Stifford Clays Medical CentreRM16 2AP× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.2likely range 67.2 to 78.491 survey answers | 82.5likely range 74.3 to 87.7110 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.8%likely range 60.5% to 76.1%, 91 answers | 83.2%likely range 71.6% to 90.6%, 110 answers |
| Access (mean of the two below) | 83.2%likely range 78.7% to 86.8% | 80.6%likely range 76.6% to 83.9% |
| Appointments within two weeks of booking | 96.4%likely range 93.4% to 98.1%, 3,940 appointments | 92.8%likely range 88.1% to 95.8%, 2,768 appointments |
| Calls answered by the practice | 69.9%likely range 61.5% to 77.0%, 2,753 calls | 68.3%likely range 61.8% to 74.2%, 4,402 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.7%likely range 46.9% to 64.1%, 87 answers | 48.0%likely range 35.3% to 60.9%, 104 answers |
| Reception and admin team | 80.1%likely range 72.3% to 86.1%, 88 answers | 86.7%likely range 75.7% to 93.2%, 109 answers |
| Having a preferred professional | 26.9%likely range 20.0% to 35.1%, 90 answers | 39.5%likely range 27.9% to 52.4%, 109 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 45.8%likely range 26.8% to 66.2%, 41 answers |
| Knowing the next step | 75.3%likely range 66.9% to 82.1%, 84 answers | 95.9%likely range 87.1% to 98.7%, 107 answers |
| Contacting the practice | 59.0%likely range 50.3% to 67.1%, 88 answers | 72.0%likely range 59.3% to 81.9%, 109 answers |
| Wait for an appointment | 62.1%likely range 52.6% to 70.9%, 73 answers | 72.1%likely range 58.6% to 82.5%, 98 answers |
| Being listened to | 83.0%likely range 75.4% to 88.6%, 85 answers | 95.0%likely range 86.0% to 98.4%, 107 answers |
| Care and concern | 69.5%likely range 60.8% to 76.9%, 85 answers | 86.1%likely range 74.7% to 92.8%, 107 answers |
| Confidence and trust | 85.9%likely range 78.7% to 91.0%, 86 answers | 98.3%likely range 90.7% to 99.7%, 107 answers |
| Involvement in decisions | 85.3%likely range 77.7% to 90.6%, 81 answers | 92.1%likely range 81.8% to 96.8%, 102 answers |
| Needs met | 90.3%likely range 83.8% to 94.4%, 85 answers | 97.6%likely range 89.5% to 99.5%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 73.1%likely range 59.7% to 83.2%, 52 patients | 86.3%likely range 77.0% to 92.1%, 80 patients |
| Children at 18 months | 64.2%likely range 50.7% to 75.7%, 53 patients | 82.0%likely range 72.8% to 88.6%, 89 patients |
| Children at 5 years | 77.3%likely range 65.8% to 85.7%, 66 patients | 80.0%likely range 70.0% to 87.3%, 80 patients |
| Women aged 25 to 49 | 72.9%likely range 69.9% to 75.7%, 911 patients | 74.2%likely range 72.0% to 76.3%, 1,588 patients |
| Women aged 50 to 64 | 79.3%likely range 75.4% to 82.8%, 459 patients | 81.7%likely range 79.0% to 84.1%, 863 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,423August 2026 | 10,295August 2026 |
| Primary care network | Grays PCN | Grays PCN |
| Phone | 01375 373366 | 01375 800450 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.8% good or very good256 answers, June 2026 |
| Appointments (one month) | 4,288 in August 2026Same day 53.3%; face to face 33.0% | 3,169 in August 2026Same day 30.0%; face to face 84.5% |
| Antibiotic items per STAR-PU (one year) | 0.82England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent1.2 including trainees and locums4,675 patients per permanent GP | 4.1 qualified permanent6.0 including trainees and locums2,523 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.