Compare
Compare GP practices side by side
Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.
Comparison
Alton Street Surgery and Pendeen Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
| Measure | Alton Street SurgeryHR9 5AB× | Pendeen SurgeryHR9 5AH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.2likely range 83.0 to 92.9121 survey answers | 82.3likely range 76.8 to 86.3115 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.5%likely range 79.9% to 93.7%, 121 answers | 83.4%likely range 75.7% to 89.0%, 115 answers |
| Access (mean of the two below) | 90.7%likely range 86.2% to 92.9%Clearly higher | 79.6%likely range 75.8% to 82.8% |
| Appointments within two weeks of booking | 96.1%likely range 88.3% to 98.8%, 996 appointments | 93.8%likely range 89.1% to 96.5%, 2,602 appointments |
| Calls answered by the practice | 85.3%likely range 80.9% to 88.8%, 6,548 callsClearly higher | 65.4%likely range 59.3% to 71.1%, 5,107 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.5%likely range 68.4% to 86.1%, 116 answers | 72.1%likely range 63.4% to 79.5%, 111 answers |
| Reception and admin team | 90.9%likely range 82.8% to 95.4%, 120 answers | 93.5%likely range 87.6% to 96.8%, 112 answers |
| Having a preferred professional | 28.2%likely range 19.7% to 38.6%, 121 answers | 19.7%likely range 13.5% to 27.7%, 114 answers |
| Seeing your preferred professional | 51.2%likely range 32.2% to 69.9%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 92.1%likely range 84.3% to 96.2%, 119 answers | 91.2%likely range 84.6% to 95.1%, 111 answers |
| Contacting the practice | 86.4%likely range 77.5% to 92.1%, 121 answers | 84.7%likely range 77.0% to 90.1%, 112 answers |
| Wait for an appointment | 87.2%likely range 77.8% to 93.0%, 107 answers | 75.9%likely range 66.9% to 83.1%, 101 answers |
| Being listened to | 93.3%likely range 85.8% to 97.0%, 119 answers | 91.3%likely range 84.8% to 95.2%, 113 answers |
| Care and concern | 94.0%likely range 86.6% to 97.4%, 118 answers | 90.8%likely range 84.1% to 94.8%, 112 answers |
| Confidence and trust | 96.2%likely range 89.6% to 98.7%, 119 answers | 95.6%likely range 90.2% to 98.1%, 112 answers |
| Involvement in decisions | 96.3%likely range 89.5% to 98.8%, 113 answers | 94.7%likely range 89.0% to 97.6%, 108 answers |
| Needs met | 95.8%likely range 88.9% to 98.4%, 117 answers | 90.7%likely range 84.0% to 94.7%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 80.2% to 94.0%, 81 patients | 90.0%likely range 78.6% to 95.7%, 50 patients |
| Children at 18 months | 87.6%likely range 79.2% to 93.0%, 89 patients | 90.0%likely range 79.9% to 95.3%, 60 patients |
| Children at 5 years | 84.7%likely range 75.6% to 90.8%, 85 patients | 89.2%likely range 79.4% to 94.7%, 65 patients |
| Women aged 25 to 49 | 68.9%likely range 66.6% to 71.1%, 1,578 patients | 62.0%likely range 59.1% to 64.8%, 1,104 patients |
| Women aged 50 to 64 | 72.8%likely range 70.2% to 75.3%, 1,171 patients | 74.0%likely range 71.0% to 76.8%, 876 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,640August 2026 | 8,824August 2026 |
| Primary care network | South & West Herefordshire PCN | South & West Herefordshire PCN |
| Phone | 01989 563646 | 01989 763535 |
| Friends and Family Test (its own feedback) | 97.6% good or very good379 answers, June 2026 | 81.8% good or very good77 answers, June 2026 |
| Appointments (one month) | 5,466 in August 2026Same day 56.3%; face to face 50.6% | 4,316 in August 2026Same day 40.9%; face to face 53.6% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.4 qualified permanent13.8 including trainees and locums1,825 patients per permanent GP | 4.2 qualified permanent9.1 including trainees and locums2,112 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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How to read it
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.