Richmond upon Thames · Compare
York Medical Practice vs Twickenham Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
York Medical Practice and Twickenham Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | York Medical PracticeTW1 3PA | Twickenham Park SurgeryTW1 2AR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.3likely range 71.0 to 90.5101 survey answers | 84.8likely range 78.5 to 88.898 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 81.2%likely range 63.7% to 91.4%, 101 answers | 87.6%likely range 79.0% to 93.0%, 98 answers |
| Access (mean of the two below) | 88.0%likely range 84.2% to 90.8%Clearly higher | 78.0%likely range 71.8% to 82.7% |
| Appointments within two weeks of booking | 94.3%likely range 89.5% to 97.0%, 2,407 appointments | 82.7%likely range 72.4% to 89.7%, 1,105 appointments |
| Calls answered by the practice | 81.7%likely range 75.7% to 86.4%, 4,178 calls | 73.3%likely range 66.1% to 79.4%, 3,507 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 88.7%likely range 72.0% to 96.0%, 96 answers | 92.8%likely range 85.1% to 96.6%, 94 answers |
| Reception and admin team | 93.6%likely range 78.6% to 98.3%, 99 answers | 98.1%likely range 92.5% to 99.5%, 96 answers |
| Having a preferred professional | 28.7%likely range 15.6% to 46.8%, 102 answers | 32.6%likely range 23.7% to 43.0%, 98 answers |
| Seeing your preferred professional | 42.6%likely range 18.0% to 71.6%, 34 answers | 68.5%likely range 49.6% to 82.8%, 32 answers |
| Knowing the next step | 80.3%likely range 62.6% to 90.8%, 100 answers | 95.3%likely range 88.6% to 98.2%, 97 answers |
| Contacting the practice | 83.9%likely range 66.6% to 93.2%, 99 answers | 93.2%likely range 85.9% to 96.9%, 98 answers |
| Wait for an appointment | 56.3%likely range 38.1% to 73.0%, 95 answers | 90.1%likely range 81.9% to 94.8%, 97 answers |
| Being listened to | 94.0%likely range 79.1% to 98.5%, 99 answers | 94.6%likely range 87.7% to 97.8%, 97 answers |
| Care and concern | 91.8%likely range 76.1% to 97.5%, 98 answers | 89.9%likely range 81.6% to 94.6%, 96 answers |
| Confidence and trust | 94.8%likely range 80.0% to 98.8%, 97 answers | 95.1%likely range 88.3% to 98.0%, 98 answers |
| Involvement in decisions | 96.6%likely range 82.1% to 99.4%, 93 answers | 95.1%likely range 88.2% to 98.1%, 95 answers |
| Needs met | 88.4%likely range 71.9% to 95.8%, 99 answers | 95.4%likely range 88.7% to 98.2%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.3%likely range 85.9% to 94.7%, 161 patients | 98.1%likely range 90.1% to 99.7%, 53 patients |
| Children at 18 months | 87.1%likely range 80.5% to 91.6%, 139 patients | 95.4%likely range 87.3% to 98.4%, 65 patients |
| Children at 5 years | 73.9%likely range 67.1% to 79.7%, 184 patients | 94.7%likely range 87.2% to 97.9%, 76 patients |
| Women aged 25 to 49 | 62.9%likely range 61.2% to 64.6%, 3,167 patients | 67.3%likely range 65.0% to 69.5%, 1,662 patients |
| Women aged 50 to 64 | 74.2%likely range 71.7% to 76.6%, 1,187 patients | 78.5%likely range 75.8% to 81.0%, 931 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,689August 2026 | 8,652August 2026 |
| Primary care network | East Twickenham PCN | East Twickenham PCN |
| Phone | 020 87440220 | 020 88921991 |
| Friends and Family Test (its own feedback) | 97.1% good or very good69 answers, June 2026 | 94.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 5,648 in August 2026Same day 50.0%; face to face 59.8% | 2,520 in August 2026Same day 50.6%; face to face 48.8% |
| Antibiotic items per STAR-PU (one year) | 0.40England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.7 qualified permanent10.4 including trainees and locums2,178 patients per permanent GP | 3.5 qualified permanent5.4 including trainees and locums2,507 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.