Southampton · Compare
Woolston and Chartwell Partnership vs Old Fire Station Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Woolston and Chartwell Partnership and Old Fire Station Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Woolston and Chartwell PartnershipSO19 9AL | Old Fire Station SurgerySO19 9AN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.5likely range 60.5 to 82.6108 survey answers | 79.7likely range 74.9 to 83.4111 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.9%likely range 54.4% to 85.9%, 108 answers | 82.4%likely range 75.9% to 87.4%, 111 answers |
| Access (mean of the two below) | 74.7%likely range 71.8% to 77.3% | 73.3%likely range 68.1% to 77.0% |
| Appointments within two weeks of booking | 87.1%likely range 83.7% to 89.9%, 6,949 appointments | 91.3%likely range 83.0% to 95.8%, 1,199 appointments |
| Calls answered by the practice | 62.1%likely range 57.5% to 66.6%, 8,989 calls | 55.1%likely range 49.0% to 61.1%, 5,379 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 33.8%likely range 18.7% to 53.1%, 100 answers | 52.9%likely range 45.2% to 60.5%, 106 answers |
| Reception and admin team | 75.4%likely range 56.7% to 87.7%, 106 answers | 92.8%likely range 87.7% to 95.8%, 109 answers |
| Having a preferred professional | 23.1%likely range 11.4% to 41.4%, 109 answers | 35.1%likely range 28.3% to 42.6%, 111 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 44.7%likely range 32.9% to 57.1%, 42 answers |
| Knowing the next step | 86.4%likely range 68.7% to 94.9%, 102 answers | 87.1%likely range 81.1% to 91.4%, 109 answers |
| Contacting the practice | 64.6%likely range 46.1% to 79.6%, 108 answers | 67.8%likely range 60.3% to 74.4%, 109 answers |
| Wait for an appointment | 65.3%likely range 45.3% to 81.1%, 93 answers | 56.9%likely range 48.9% to 64.5%, 101 answers |
| Being listened to | 86.4%likely range 68.8% to 94.8%, 104 answers | 94.5%likely range 89.8% to 97.1%, 105 answers |
| Care and concern | 83.9%likely range 65.8% to 93.4%, 103 answers | 94.8%likely range 90.2% to 97.3%, 106 answers |
| Confidence and trust | 90.4%likely range 73.6% to 97.0%, 103 answers | 98.8%likely range 95.7% to 99.7%, 105 answers |
| Involvement in decisions | 85.2%likely range 66.8% to 94.3%, 98 answers | 96.2%likely range 91.9% to 98.3%, 101 answers |
| Needs met | 86.1%likely range 68.7% to 94.6%, 106 answers | 96.3%likely range 92.2% to 98.3%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.8%likely range 83.4% to 92.5%, 187 patients | 86.8%likely range 76.7% to 92.9%, 68 patients |
| Children at 18 months | 81.9%likely range 76.1% to 86.5%, 210 patients | 85.7%likely range 75.0% to 92.3%, 63 patients |
| Children at 5 years | 86.6%likely range 81.5% to 90.5%, 224 patients | 84.1%likely range 73.7% to 90.9%, 69 patients |
| Women aged 25 to 49 | 69.5%likely range 68.1% to 71.0%, 3,819 patients | 71.4%likely range 69.0% to 73.6%, 1,464 patients |
| Women aged 50 to 64 | 71.8%likely range 69.7% to 73.8%, 1,875 patients | 74.2%likely range 70.9% to 77.1%, 770 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 21,669August 2026 | 8,448August 2026 |
| Primary care network | Southampton Woolston & Townhill PCN | Southampton Woolston & Townhill PCN |
| Phone | 023 80446733 | 02380 448558 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 92.8% good or very good83 answers, June 2026 |
| Appointments (one month) | 12,290 in August 2026Same day 55.8%; face to face 50.9% | 3,043 in August 2026Same day 33.6%; face to face 83.7% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.5 qualified permanent11.3 including trainees and locums2,070 patients per permanent GP | 4.7 qualified permanent4.7 including trainees and locums1,815 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.