Medway · Compare
Woodlands Family Practice vs Napier Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Napier Road Surgery’s Practice Grade is clearly higher than Woodlands Family Practice’s: its likely range lies wholly above.
Side by side
| Measure | Woodlands Family PracticeME7 2BU | Napier Road SurgeryME7 4HH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 53.6likely range 41.7 to 66.2123 survey answers | 82.7likely range 79.0 to 85.498 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 46.1%likely range 29.2% to 64.1%, 123 answers | 85.2%likely range 82.4% to 87.6%, 98 answersClearly higher |
| Access (mean of the two below) | 70.9%likely range 67.1% to 74.4% | 76.8%likely range 66.4% to 83.8% |
| Appointments within two weeks of booking | 74.6%likely range 68.8% to 79.6%, 3,819 appointments | 78.6%likely range 60.9% to 89.6%, 448 appointments |
| Calls answered by the practice | 67.2%likely range 62.0% to 72.1%, 6,903 calls | 75.0%likely range 64.0% to 83.5%, 1,526 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 24.0%likely range 11.5% to 43.4%, 112 answers | 81.3%likely range 78.0% to 84.2%, 87 answers |
| Reception and admin team | 68.7%likely range 49.2% to 83.3%, 113 answers | 88.7%likely range 86.0% to 90.9%, 91 answers |
| Having a preferred professional | 30.4%likely range 16.6% to 49.0%, 124 answers | 31.3%likely range 27.9% to 34.9%, 94 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.3%likely range 55.2% to 87.2%, 116 answers | 89.3%likely range 86.7% to 91.4%, 93 answers |
| Contacting the practice | 43.4%likely range 26.7% to 61.7%, 121 answers | 90.4%likely range 87.9% to 92.4%, 94 answers |
| Wait for an appointment | 42.2%likely range 24.5% to 62.0%, 103 answers | 69.7%likely range 65.8% to 73.3%, 81 answers |
| Being listened to | 65.1%likely range 45.8% to 80.5%, 114 answers | 89.2%likely range 86.6% to 91.3%, 93 answers |
| Care and concern | 59.6%likely range 40.7% to 76.1%, 115 answers | 88.6%likely range 85.9% to 90.8%, 92 answers |
| Confidence and trust | 72.5%likely range 52.8% to 86.1%, 111 answers | 97.4%likely range 95.8% to 98.3%, 92 answers |
| Involvement in decisions | 68.7%likely range 48.7% to 83.6%, 107 answers | 91.4%likely range 89.0% to 93.3%, 90 answers |
| Needs met | 81.5%likely range 62.9% to 92.0%, 116 answers | 90.0%likely range 87.4% to 92.0%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.1%likely range 83.7% to 92.8%, 183 patients | 81.3%likely range 64.7% to 91.1%, 32 patients |
| Children at 18 months | 84.8%likely range 79.5% to 88.9%, 224 patients | 82.1%likely range 64.4% to 92.1%, 28 patients |
| Children at 5 years | 79.5%likely range 74.2% to 83.9%, 263 patients | 76.5%likely range 60.0% to 87.6%, 34 patients |
| Women aged 25 to 49 | 70.8%likely range 69.2% to 72.2%, 3,563 patients | 73.5%likely range 69.6% to 77.0%, 550 patients |
| Women aged 50 to 64 | 72.4%likely range 70.2% to 74.5%, 1,676 patients | 79.8%likely range 73.8% to 84.7%, 203 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,246August 2026 | 3,075August 2026 |
| Primary care network | Gillingham South PCN | Gillingham South PCN |
| Phone | 01634 854431 | 01634 580480 |
| Friends and Family Test (its own feedback) | 2 answers in June 2026; shares not published below 5 | 98.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 7,124 in August 2026Same day 29.9%; face to face 55.9% | 712 in August 2026Same day 40.0%; face to face 69.5% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.2 qualified permanent17.1 including trainees and locums2,193 patients per permanent GP | 1.0 qualified permanent1.0 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.