County Durham · Compare
Willington Medical Group vs North House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Willington Medical Group and North House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Willington Medical GroupDL15 0EQ | North House SurgeryDL15 9HU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.7likely range 77.4 to 89.2113 survey answers | 73.9likely range 60.7 to 82.8102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.9%likely range 76.7% to 93.1%, 113 answers | 74.6%likely range 55.8% to 87.2%, 102 answers |
| Access (mean of the two below) | 79.4%likely range 75.0% to 82.9% | 72.1%likely range 68.8% to 75.0% |
| Appointments within two weeks of booking | 75.3%likely range 68.6% to 80.9%, 2,870 appointments | 81.9%likely range 77.7% to 85.4%, 5,757 appointments |
| Calls answered by the practice | 83.3%likely range 77.8% to 87.8%, 4,438 callsClearly higher | 62.2%likely range 57.1% to 66.9%, 7,784 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.1%likely range 59.0% to 80.7%, 110 answers | 44.3%likely range 27.4% to 62.7%, 101 answers |
| Reception and admin team | 93.7%likely range 85.1% to 97.5%, 112 answers | 86.8%likely range 69.1% to 95.1%, 100 answers |
| Having a preferred professional | 45.1%likely range 33.7% to 57.1%, 112 answers | 32.1%likely range 17.7% to 51.0%, 103 answers |
| Seeing your preferred professional | 51.2%likely range 34.2% to 67.8%, 53 answers | 23.4%likely range 6.5% to 57.3%, 33 answers |
| Knowing the next step | 91.4%likely range 82.0% to 96.2%, 109 answers | 73.2%likely range 53.8% to 86.5%, 97 answers |
| Contacting the practice | 81.2%likely range 70.0% to 88.8%, 112 answers | 62.8%likely range 43.8% to 78.5%, 100 answers |
| Wait for an appointment | 72.1%likely range 59.9% to 81.7%, 107 answers | 64.1%likely range 44.6% to 79.9%, 95 answers |
| Being listened to | 95.2%likely range 87.0% to 98.3%, 112 answers | 90.2%likely range 73.2% to 96.9%, 100 answers |
| Care and concern | 94.4%likely range 86.0% to 97.9%, 112 answers | 86.4%likely range 68.8% to 94.8%, 101 answers |
| Confidence and trust | 95.5%likely range 87.5% to 98.5%, 112 answers | 96.1%likely range 80.8% to 99.3%, 98 answers |
| Involvement in decisions | 95.3%likely range 86.9% to 98.4%, 106 answers | 94.3%likely range 78.1% to 98.7%, 96 answers |
| Needs met | 94.2%likely range 85.7% to 97.8%, 112 answers | 89.0%likely range 71.8% to 96.3%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.0%likely range 86.3% to 98.3%, 60 patients | 95.7%likely range 89.3% to 98.3%, 92 patients |
| Children at 18 months | 91.8%likely range 83.2% to 96.2%, 73 patients | 91.3%likely range 85.0% to 95.1%, 126 patients |
| Children at 5 years | 89.5%likely range 81.7% to 94.2%, 95 patients | 95.2%likely range 90.4% to 97.6%, 145 patients |
| Women aged 25 to 49 | 75.8%likely range 73.4% to 78.1%, 1,260 patients | 78.0%likely range 76.2% to 79.8%, 1,976 patients |
| Women aged 50 to 64 | 75.0%likely range 72.1% to 77.7%, 921 patients | 77.8%likely range 75.4% to 80.0%, 1,260 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,138August 2026 | 13,561August 2026 |
| Primary care network | Wear Valley PCN | Wear Valley PCN |
| Phone | 01388 742500 | 01388 762945 |
| Friends and Family Test (its own feedback) | 97.2% good or very good363 answers, June 2026 | 95.0% good or very good441 answers, June 2026 |
| Appointments (one month) | 4,035 in August 2026Same day 29.3%; face to face 76.2% | 7,459 in August 2026Same day 39.1%; face to face 95.7% |
| Antibiotic items per STAR-PU (one year) | 1.07England 0.74, April 2025 to March 2026 | 1.08England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent5.1 including trainees and locums1,780 patients per permanent GP | 8.4 qualified permanent10.3 including trainees and locums1,611 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.