Folkestone and Hythe · Compare
White House Surgery vs Harbour Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
White House Surgery’s Practice Grade is clearly higher than Harbour Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | White House SurgeryCT19 4PU | Harbour Medical PracticeCT20 1JY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.0likely range 61.6 to 79.0110 survey answersClearly higher | 57.3likely range 53.2 to 60.8102 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 64.9%likely range 51.6% to 76.3%, 110 answers | 48.4%likely range 44.1% to 52.7%, 102 answers |
| Access (mean of the two below) | 85.1%likely range 81.8% to 87.8% | 78.0%likely range 68.4% to 83.9% |
| Appointments within two weeks of booking | 98.0%likely range 95.5% to 99.2%, 3,984 appointments | 90.6%likely range 75.5% to 96.8%, 477 appointments |
| Calls answered by the practice | 72.0%likely range 66.0% to 77.3%, 5,021 calls | 65.3%likely range 53.6% to 75.4%, 1,452 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 28.3%likely range 17.9% to 41.8%, 105 answers | 45.5%likely range 41.1% to 49.9%, 98 answers |
| Reception and admin team | 74.0%likely range 60.4% to 84.2%, 101 answers | 74.2%likely range 70.2% to 77.8%, 101 answers |
| Having a preferred professional | 21.8%likely range 12.9% to 34.4%, 111 answers | 12.5%likely range 9.9% to 15.7%, 102 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 73.8%likely range 60.1% to 84.1%, 100 answers | 69.2%likely range 64.8% to 73.2%, 94 answers |
| Contacting the practice | 61.0%likely range 47.4% to 73.1%, 105 answers | 44.7%likely range 40.5% to 49.1%, 101 answers |
| Wait for an appointment | 51.0%likely range 36.1% to 65.8%, 82 answers | 42.3%likely range 37.6% to 47.2%, 82 answers |
| Being listened to | 83.9%likely range 71.0% to 91.7%, 97 answers | 77.2%likely range 73.2% to 80.7%, 95 answers |
| Care and concern | 83.1%likely range 69.9% to 91.2%, 95 answers | 75.8%likely range 71.8% to 79.5%, 93 answers |
| Confidence and trust | 91.7%likely range 80.5% to 96.7%, 98 answers | 93.8%likely range 91.3% to 95.7%, 94 answers |
| Involvement in decisions | 91.7%likely range 79.6% to 96.9%, 88 answers | 91.6%likely range 88.5% to 93.9%, 83 answers |
| Needs met | 94.9%likely range 84.8% to 98.4%, 99 answers | 84.2%likely range 80.5% to 87.2%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.4%likely range 82.4% to 93.8%, 113 patients | 76.3%likely range 60.8% to 87.0%, 38 patients |
| Children at 18 months | 83.2%likely range 75.9% to 88.6%, 131 patients | 85.3%likely range 69.9% to 93.6%, 34 patients |
| Children at 5 years | 77.8%likely range 69.8% to 84.2%, 126 patients | 93.5%likely range 79.3% to 98.2%, 31 patients |
| Women aged 25 to 49 | 60.9%likely range 58.8% to 62.9%, 2,156 patients | 65.7%likely range 61.9% to 69.2%, 658 patients |
| Women aged 50 to 64 | 72.9%likely range 70.1% to 75.6%, 987 patients | 72.4%likely range 67.0% to 77.3%, 283 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,704August 2026 | 3,349August 2026 |
| Primary care network | Folkestone Hythe & Rural PCN | Folkestone Hythe & Rural PCN |
| Phone | 01303 275434 | 01303 220707 |
| Friends and Family Test (its own feedback) | 94.5% good or very good91 answers, June 2026 | 81.3% good or very good16 answers, June 2026 |
| Appointments (one month) | 4,609 in August 2026Same day 60.0%; face to face 48.7% | 892 in August 2026Same day 14.7%; face to face 59.2% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.43England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.7 qualified permanent3.7 including trainees and locums3,179 patients per permanent GP | 0.2 qualified permanent0.2 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.