Rugby · Compare
Westside Medical Centre vs Bennfield Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bennfield Surgery’s Practice Grade is clearly higher than Westside Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Westside Medical CentreCV21 2DN | Bennfield SurgeryCV21 2DN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.1likely range 70.8 to 83.7129 survey answers | 90.5likely range 84.0 to 93.797 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 77.8%likely range 67.4% to 85.6%, 129 answers | 92.3%likely range 83.4% to 96.7%, 97 answers |
| Access (mean of the two below) | 78.8%likely range 74.5% to 82.5% | 86.0%likely range 80.7% to 89.7% |
| Appointments within two weeks of booking | 91.0%likely range 86.6% to 94.0%, 3,669 appointments | 86.5%likely range 79.4% to 91.4%, 1,926 appointments |
| Calls answered by the practice | 66.6%likely range 59.1% to 73.3%, 3,441 calls | 85.5%likely range 77.6% to 90.9%, 2,234 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.1%likely range 57.4% to 78.7%, 115 answers | 66.9%likely range 54.6% to 77.3%, 91 answers |
| Reception and admin team | 89.3%likely range 80.0% to 94.6%, 118 answers | 91.1%likely range 81.8% to 95.9%, 96 answers |
| Having a preferred professional | 23.2%likely range 15.2% to 33.7%, 128 answers | 29.2%likely range 19.5% to 41.3%, 93 answers |
| Seeing your preferred professional | 34.5%likely range 16.9% to 57.6%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.6%likely range 77.0% to 92.5%, 124 answers | 93.2%likely range 84.3% to 97.2%, 94 answers |
| Contacting the practice | 85.5%likely range 75.9% to 91.7%, 126 answers | 90.0%likely range 80.4% to 95.2%, 95 answers |
| Wait for an appointment | 82.1%likely range 71.5% to 89.4%, 116 answers | 83.3%likely range 72.0% to 90.7%, 88 answers |
| Being listened to | 88.2%likely range 78.8% to 93.7%, 121 answers | 95.3%likely range 87.2% to 98.4%, 95 answers |
| Care and concern | 87.6%likely range 78.1% to 93.3%, 121 answers | 90.6%likely range 81.1% to 95.6%, 93 answers |
| Confidence and trust | 92.7%likely range 84.3% to 96.8%, 119 answers | 97.1%likely range 89.7% to 99.2%, 95 answers |
| Involvement in decisions | 94.4%likely range 86.1% to 97.9%, 111 answers | 91.4%likely range 82.0% to 96.1%, 93 answers |
| Needs met | 90.8%likely range 81.8% to 95.6%, 118 answers | 94.5%likely range 86.1% to 98.0%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.4%likely range 82.0% to 94.0%, 104 patients | 89.8%likely range 79.5% to 95.3%, 59 patients |
| Children at 18 months | 90.9%likely range 83.6% to 95.1%, 99 patients | 89.1%likely range 78.2% to 94.9%, 55 patients |
| Children at 5 years | 81.1%likely range 73.3% to 87.1%, 122 patients | 95.2%likely range 86.7% to 98.3%, 62 patients |
| Women aged 25 to 49 | 59.2%likely range 57.1% to 61.3%, 2,103 patients | 66.8%likely range 64.1% to 69.4%, 1,244 patients |
| Women aged 50 to 64 | 67.0%likely range 64.0% to 69.9%, 980 patients | 76.5%likely range 73.2% to 79.6%, 673 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,923August 2026 | 7,470August 2026 |
| Primary care network | Rugby PCN | Rugby PCN |
| Phone | 01788 544744 | 01788 540860 |
| Friends and Family Test (its own feedback) | 77.8% good or very good9 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,998 in August 2026Same day 66.9%; face to face 55.0% | 2,344 in August 2026Same day 46.6%; face to face 59.9% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.0 qualified permanent9.7 including trainees and locums1,996 patients per permanent GP | 5.2 qualified permanent8.0 including trainees and locums1,437 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.