Basildon · Compare
Western Road Surgery vs Chapel Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Western Road Surgery’s Practice Grade is clearly higher than Chapel Street Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Western Road SurgeryCM12 9DX | Chapel Street SurgeryCM12 9LR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.9likely range 71.5 to 86.5107 survey answersClearly higher | 56.3likely range 52.4 to 60.3115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 84.4%likely range 71.1% to 92.2%, 107 answersClearly higher | 43.1%likely range 37.7% to 48.7%, 115 answers |
| Access (mean of the two below) | 72.6%likely range 67.8% to 76.8% | 87.0%likely range 83.7% to 88.7%Clearly higher |
| Appointments within two weeks of booking | 72.5%likely range 65.3% to 78.8%, 2,541 appointments | 96.5%likely range 93.2% to 98.2%, 3,412 appointmentsClearly higher |
| Calls answered by the practice | 72.6%likely range 66.1% to 78.2%, 4,314 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.2%likely range 53.1% to 80.3%, 100 answers | 33.4%likely range 28.2% to 39.1%, 108 answers |
| Reception and admin team | 88.2%likely range 75.5% to 94.7%, 106 answers | 73.1%likely range 67.6% to 77.9%, 107 answers |
| Having a preferred professional | 28.1%likely range 17.0% to 42.6%, 106 answers | 25.0%likely range 20.5% to 30.2%, 113 answers |
| Seeing your preferred professional | 32.2%likely range 13.9% to 58.5%, 34 answers | 14.0%likely range 8.2% to 23.1%, 33 answers |
| Knowing the next step | 88.3%likely range 75.7% to 94.8%, 106 answers | 67.9%likely range 62.1% to 73.1%, 103 answers |
| Contacting the practice | 82.6%likely range 69.0% to 91.0%, 106 answers | 45.7%likely range 40.2% to 51.3%, 114 answers |
| Wait for an appointment | 76.0%likely range 60.9% to 86.6%, 95 answers | 45.7%likely range 39.5% to 52.0%, 91 answers |
| Being listened to | 83.4%likely range 69.7% to 91.7%, 103 answers | 71.0%likely range 65.3% to 76.0%, 103 answers |
| Care and concern | 81.8%likely range 67.8% to 90.6%, 102 answers | 73.6%likely range 68.1% to 78.4%, 104 answers |
| Confidence and trust | 88.4%likely range 75.8% to 94.9%, 105 answers | 80.0%likely range 74.9% to 84.3%, 104 answers |
| Involvement in decisions | 90.2%likely range 77.6% to 96.1%, 100 answers | 84.9%likely range 79.6% to 88.9%, 87 answers |
| Needs met | 91.9%likely range 80.1% to 97.0%, 104 answers | 77.1%likely range 71.8% to 81.7%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.9%likely range 80.1% to 91.7%, 130 patients | 63.6%likely range 46.6% to 77.8%, 33 patients |
| Children at 18 months | 87.6%likely range 80.8% to 92.2%, 129 patients | 84.4%likely range 68.2% to 93.1%, 32 patients |
| Children at 5 years | 88.6%likely range 82.2% to 92.8%, 140 patients | 70.0%likely range 54.6% to 81.9%, 40 patients |
| Women aged 25 to 49 | 78.3%likely range 76.4% to 80.0%, 2,058 patients | 67.0%likely range 63.2% to 70.6%, 618 patients |
| Women aged 50 to 64 | 79.7%likely range 77.4% to 81.8%, 1,245 patients | 74.6%likely range 69.9% to 78.9%, 355 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,068August 2026 | 4,164August 2026 |
| Primary care network | Billericay PCN | Billericay PCN |
| Phone | 01277 658117 | 0844 4773945 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 4,059 in August 2026Same day 35.9%; face to face 92.9% | 9,873 in August 2026Same day 66.3%; face to face 7.8% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.97England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.8 qualified permanent6.8 including trainees and locums2,269 patients per permanent GP | 2.2 qualified permanent2.2 including trainees and locums1,893 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.