Arun · Compare
Westcourt Medical Centre vs Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Westcourt Medical Centre and Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Westcourt Medical CentreBN16 3NX | Park SurgeryBN17 6BF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.5likely range 70.0 to 90.780 survey answers | 79.9likely range 70.6 to 86.3103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.9%likely range 66.3% to 95.7%, 80 answers | 77.4%likely range 64.3% to 86.6%, 103 answers |
| Access (mean of the two below) | 78.7%likely range 73.8% to 81.8% | 85.4%likely range 82.6% to 87.8%Clearly higher |
| Appointments within two weeks of booking | 95.2%likely range 87.2% to 98.3%, 1,008 appointments | 95.8%likely range 93.5% to 97.3%, 6,785 appointments |
| Calls answered by the practice | 62.1%likely range 56.4% to 67.4%, 6,179 calls | 74.9%likely range 69.8% to 79.5%, 6,364 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.8%likely range 32.0% to 72.7%, 76 answers | 60.8%likely range 47.2% to 73.0%, 102 answers |
| Reception and admin team | 87.3%likely range 66.2% to 96.0%, 76 answers | 91.5%likely range 80.7% to 96.5%, 102 answers |
| Having a preferred professional | 35.7%likely range 18.7% to 57.2%, 80 answers | 24.0%likely range 14.4% to 37.1%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 77.0%likely range 55.2% to 90.1%, 79 answers | 73.6%likely range 59.7% to 83.9%, 96 answers |
| Contacting the practice | 67.3%likely range 45.5% to 83.5%, 79 answers | 69.0%likely range 55.3% to 80.0%, 101 answers |
| Wait for an appointment | 73.8%likely range 50.2% to 88.8%, 68 answers | 68.1%likely range 53.6% to 79.7%, 91 answers |
| Being listened to | 90.4%likely range 69.2% to 97.5%, 72 answers | 86.8%likely range 74.7% to 93.6%, 98 answers |
| Care and concern | 89.3%likely range 68.6% to 97.0%, 76 answers | 85.6%likely range 73.2% to 92.8%, 98 answers |
| Confidence and trust | 91.8%likely range 71.8% to 98.0%, 77 answers | 91.8%likely range 80.7% to 96.8%, 96 answers |
| Involvement in decisions | 92.3%likely range 71.8% to 98.3%, 73 answers | 83.8%likely range 71.0% to 91.6%, 96 answers |
| Needs met | 90.2%likely range 69.8% to 97.3%, 77 answers | 93.5%likely range 82.9% to 97.7%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.1%likely range 81.0% to 95.1%, 71 patients | 89.2%likely range 81.3% to 94.1%, 93 patients |
| Children at 18 months | 91.9%likely range 83.4% to 96.2%, 74 patients | 86.2%likely range 77.4% to 91.9%, 87 patients |
| Children at 5 years | 93.5%likely range 87.1% to 96.8%, 107 patients | 95.7%likely range 90.4% to 98.2%, 117 patients |
| Women aged 25 to 49 | 71.8%likely range 69.6% to 74.0%, 1,607 patients | 73.3%likely range 71.2% to 75.4%, 1,695 patients |
| Women aged 50 to 64 | 74.8%likely range 72.2% to 77.2%, 1,130 patients | 70.9%likely range 68.1% to 73.6%, 1,028 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,684August 2026 | 11,235August 2026 |
| Primary care network | Arun Integrated Care (Aic) PCN Ltd | Arun Integrated Care (Aic) PCN Ltd |
| Phone | 01903 777000 | 01903 734999 |
| Friends and Family Test (its own feedback) | 94.8% good or very good191 answers, June 2026 | 76.9% good or very good13 answers, June 2026 |
| Appointments (one month) | 5,713 in August 2026Same day 32.0%; face to face 74.1% | 9,531 in August 2026Same day 67.4%; face to face 31.9% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent7.7 including trainees and locums2,029 patients per permanent GP | 4.3 qualified permanent4.3 including trainees and locums2,596 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.