Middlesbrough · Compare
Westbourne Medical Centre vs Hirsel Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Westbourne Medical Centre and Hirsel Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Westbourne Medical CentreTS3 6AL | Hirsel Medical CentreTS3 6AL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 75.8 to 83.9114 survey answers | 77.6likely range 73.7 to 81.096 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.1%likely range 73.2% to 84.0%, 114 answers | 76.0%likely range 71.1% to 80.4%, 96 answers |
| Access (mean of the two below) | 82.9%likely range 77.4% to 86.7% | 81.2%likely range 75.0% to 85.7% |
| Appointments within two weeks of booking | 86.7%likely range 78.3% to 92.2%, 1,410 appointments | 79.8%likely range 70.8% to 86.6%, 1,500 appointments |
| Calls answered by the practice | 78.9%likely range 72.0% to 84.4%, 3,436 calls | 82.4%likely range 74.1% to 88.5%, 2,227 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.0%likely range 64.5% to 76.8%, 110 answers | 43.5%likely range 38.2% to 49.0%, 94 answers |
| Reception and admin team | 87.1%likely range 81.9% to 91.0%, 111 answers | 78.0%likely range 73.0% to 82.2%, 91 answers |
| Having a preferred professional | 51.1%likely range 44.4% to 57.8%, 113 answers | 41.6%likely range 36.3% to 47.2%, 93 answers |
| Seeing your preferred professional | 60.9%likely range 50.9% to 70.0%, 53 answers | 79.8%likely range 71.2% to 86.4%, 33 answers |
| Knowing the next step | 86.1%likely range 80.5% to 90.3%, 103 answers | 80.7%likely range 75.7% to 84.8%, 86 answers |
| Contacting the practice | 82.8%likely range 77.0% to 87.4%, 108 answers | 63.3%likely range 57.8% to 68.4%, 93 answers |
| Wait for an appointment | 71.2%likely range 64.4% to 77.2%, 101 answers | 77.8%likely range 72.4% to 82.4%, 79 answers |
| Being listened to | 84.3%likely range 78.7% to 88.6%, 110 answers | 80.9%likely range 76.2% to 84.9%, 93 answers |
| Care and concern | 82.4%likely range 76.6% to 87.0%, 109 answers | 88.5%likely range 84.5% to 91.6%, 91 answers |
| Confidence and trust | 92.4%likely range 88.0% to 95.3%, 110 answers | 91.0%likely range 87.3% to 93.7%, 92 answers |
| Involvement in decisions | 91.3%likely range 86.6% to 94.4%, 108 answers | 94.0%likely range 90.7% to 96.2%, 86 answers |
| Needs met | 92.6%likely range 88.2% to 95.5%, 107 answers | 87.4%likely range 83.2% to 90.7%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.4%likely range 76.1% to 92.7%, 66 patients | 89.6%likely range 77.8% to 95.5%, 48 patients |
| Children at 18 months | 77.2%likely range 64.8% to 86.2%, 57 patients | 75.9%likely range 63.1% to 85.4%, 54 patients |
| Children at 5 years | 65.0%likely range 52.4% to 75.8%, 60 patients | 83.9%likely range 67.4% to 92.9%, 31 patients |
| Women aged 25 to 49 | 57.4%likely range 54.3% to 60.5%, 949 patients | 57.4%likely range 53.5% to 61.2%, 629 patients |
| Women aged 50 to 64 | 64.2%likely range 59.7% to 68.5%, 447 patients | 60.9%likely range 54.6% to 66.8%, 243 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,552August 2026 | 3,584August 2026 |
| Primary care network | Greater Middlesbrough PCN | Greater Middlesbrough PCN |
| Phone | 01642 277000 | 01642 242880 |
| Friends and Family Test (its own feedback) | 98.1% good or very good106 answers, June 2026 | 90.5% good or very good21 answers, June 2026 |
| Appointments (one month) | 2,745 in August 2026Same day 39.8%; face to face 79.9% | 1,634 in August 2026Same day 50.9%; face to face 36.2% |
| Antibiotic items per STAR-PU (one year) | 1.22England 0.74, April 2025 to March 2026 | 1.14England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent3.6 including trainees and locums1,560 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums1,829 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.