Newcastle upon Tyne · Compare
West Road Medical Centre vs Holmside Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Road Medical Centre and Holmside Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Road Medical CentreNE4 9QB | Holmside Medical GroupNE4 8QB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.6likely range 61.4 to 85.090 survey answers | 64.2likely range 50.8 to 75.388 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.3%likely range 54.1% to 87.6%, 90 answers | 63.3%likely range 44.2% to 79.0%, 88 answers |
| Access (mean of the two below) | 78.6%likely range 73.5% to 82.6%Clearly higher | 66.3%likely range 60.5% to 71.4% |
| Appointments within two weeks of booking | 78.0%likely range 69.6% to 84.6%, 1,758 appointments | 64.6%likely range 54.9% to 73.1%, 1,569 appointments |
| Calls answered by the practice | 79.1%likely range 73.4% to 83.8%, 4,887 calls | 68.0%likely range 61.6% to 73.7%, 4,701 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.9%likely range 36.0% to 74.0%, 86 answers | 56.1%likely range 37.0% to 73.5%, 84 answers |
| Reception and admin team | 91.4%likely range 72.8% to 97.7%, 85 answers | 77.9%likely range 58.7% to 89.7%, 86 answers |
| Having a preferred professional | 20.5%likely range 8.9% to 40.7%, 88 answers | 40.5%likely range 24.1% to 59.3%, 89 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.5%likely range 70.7% to 96.8%, 86 answers | 74.7%likely range 55.1% to 87.7%, 84 answers |
| Contacting the practice | 68.5%likely range 48.2% to 83.6%, 89 answers | 69.9%likely range 50.4% to 84.1%, 86 answers |
| Wait for an appointment | 62.9%likely range 40.4% to 80.9%, 71 answers | 59.0%likely range 38.6% to 76.7%, 75 answers |
| Being listened to | 82.5%likely range 62.3% to 93.1%, 85 answers | 90.9%likely range 73.3% to 97.3%, 82 answers |
| Care and concern | 87.3%likely range 67.6% to 95.8%, 83 answers | 86.3%likely range 67.6% to 95.0%, 82 answers |
| Confidence and trust | 98.2%likely range 81.5% to 99.8%, 80 answers | 97.0%likely range 81.1% to 99.6%, 80 answers |
| Involvement in decisions | 98.1%likely range 80.6% to 99.8%, 76 answers | 94.2%likely range 77.2% to 98.8%, 79 answers |
| Needs met | 89.5%likely range 69.6% to 96.9%, 79 answers | 91.5%likely range 73.7% to 97.6%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 75.5%likely range 67.9% to 81.8%, 143 patients | 88.4%likely range 81.1% to 93.1%, 112 patients |
| Children at 18 months | 74.1%likely range 66.2% to 80.7%, 139 patients | 89.7%likely range 82.8% to 94.0%, 116 patients |
| Children at 5 years | 66.4%likely range 58.4% to 73.6%, 146 patients | 78.7%likely range 70.1% to 85.4%, 108 patients |
| Women aged 25 to 49 | 65.5%likely range 63.4% to 67.5%, 2,096 patients | 72.0%likely range 69.7% to 74.1%, 1,599 patients |
| Women aged 50 to 64 | 80.4%likely range 77.2% to 83.2%, 682 patients | 79.3%likely range 76.2% to 82.0%, 753 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,293August 2026 | 9,841August 2026 |
| Primary care network | West End Family Health PCN | West End Family Health PCN |
| Phone | 0191 2822890 | 0191 2734009 |
| Friends and Family Test (its own feedback) | 90.5% good or very good189 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,417 in August 2026Same day 34.5%; face to face 84.0% | 3,503 in August 2026Same day 28.1%; face to face 64.0% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 1.04England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.1 qualified permanent7.0 including trainees and locums2,002 patients per permanent GP | 6.3 qualified permanent10.1 including trainees and locums1,575 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.