Hartlepool · Compare
West Quay Medical Practice vs Gladstone House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Quay Medical Practice’s Practice Grade is clearly higher than Gladstone House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | West Quay Medical PracticeTS26 8DB | Gladstone House SurgeryTS26 8DF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.3likely range 73.2 to 84.0103 survey answersClearly higher | 63.4likely range 57.1 to 69.0105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 79.5%likely range 70.9% to 86.0%, 103 answersClearly higher | 57.5%likely range 49.6% to 65.0%, 105 answers |
| Access (mean of the two below) | 78.7%likely range 74.7% to 82.1% | 77.1%likely range 67.0% to 83.2% |
| Appointments within two weeks of booking | 95.4%likely range 91.1% to 97.6%, 2,617 appointments | 86.6%likely range 76.5% to 92.7%, 1,050 appointments |
| Calls answered by the practice | 62.0%likely range 55.3% to 68.3%, 4,392 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.6%likely range 45.2% to 63.7%, 102 answers | 41.5%likely range 33.8% to 49.6%, 99 answers |
| Reception and admin team | 89.0%likely range 81.7% to 93.6%, 103 answers | 85.9%likely range 79.3% to 90.6%, 99 answers |
| Having a preferred professional | 40.8%likely range 32.0% to 50.3%, 102 answers | 10.4%likely range 6.5% to 16.2%, 105 answers |
| Seeing your preferred professional | 59.2%likely range 43.5% to 73.2%, 38 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.4%likely range 86.9% to 96.8%, 98 answers | 74.3%likely range 66.6% to 80.7%, 98 answers |
| Contacting the practice | 72.3%likely range 63.3% to 79.9%, 103 answers | 54.8%likely range 46.7% to 62.6%, 101 answers |
| Wait for an appointment | 74.7%likely range 65.2% to 82.4%, 91 answers | 62.8%likely range 54.1% to 70.7%, 87 answers |
| Being listened to | 93.3%likely range 86.8% to 96.7%, 100 answers | 90.7%likely range 84.8% to 94.4%, 97 answers |
| Care and concern | 88.1%likely range 80.6% to 93.0%, 101 answers | 85.6%likely range 78.9% to 90.4%, 98 answers |
| Confidence and trust | 92.3%likely range 85.5% to 96.0%, 100 answers | 96.5%likely range 92.0% to 98.5%, 94 answers |
| Involvement in decisions | 87.6%likely range 79.9% to 92.6%, 99 answers | 95.2%likely range 90.0% to 97.8%, 88 answers |
| Needs met | 89.7%likely range 82.4% to 94.2%, 99 answers | 89.1%likely range 83.0% to 93.2%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.3%likely range 78.5% to 95.0%, 56 patients | 87.8%likely range 75.8% to 94.3%, 49 patients |
| Children at 18 months | 80.0%likely range 68.2% to 88.2%, 60 patients | 82.6%likely range 72.0% to 89.8%, 69 patients |
| Children at 5 years | 71.9%likely range 59.2% to 81.9%, 57 patients | 76.6%likely range 64.9% to 85.3%, 64 patients |
| Women aged 25 to 49 | 68.5%likely range 65.5% to 71.4%, 934 patients | 66.5%likely range 63.4% to 69.5%, 893 patients |
| Women aged 50 to 64 | 69.8%likely range 66.0% to 73.3%, 605 patients | 71.8%likely range 67.5% to 75.8%, 458 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,252August 2026 | 5,604August 2026 |
| Primary care network | Hartlepool PCN | Hartlepool PCN |
| Phone | 01429 278179 | 01429 297290 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 84.7% good or very good85 answers, June 2026 |
| Appointments (one month) | 4,263 in August 2026Same day 55.1%; face to face 44.4% | 1,871 in August 2026Same day 34.4%; face to face 78.0% |
| Antibiotic items per STAR-PU (one year) | 1.19England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent2.9 including trainees and locums2,321 patients per permanent GP | 1.8 qualified permanent1.8 including trainees and locums3,090 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.