Tonbridge and Malling · Compare
West Malling Group Practice vs Wateringbury
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Malling Group Practice and Wateringbury cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Malling Group PracticeME19 4JF | WateringburyME18 5SS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.5likely range 59.7 to 78.0139 survey answers | 77.8likely range 71.9 to 82.1118 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 63.7%likely range 49.7% to 75.7%, 139 answers | 83.5%likely range 75.3% to 89.3%, 118 answers |
| Access (mean of the two below) | 82.9%likely range 79.6% to 85.7%Clearly higher | 64.4%likely range 59.3% to 69.1% |
| Appointments within two weeks of booking | 84.5%likely range 80.5% to 87.8%, 5,680 appointmentsClearly higher | 67.4%likely range 59.5% to 74.3%, 2,316 appointments |
| Calls answered by the practice | 81.2%likely range 75.9% to 85.6%, 5,254 callsClearly higher | 61.4%likely range 54.8% to 67.7%, 4,455 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 31.6%likely range 20.0% to 46.1%, 130 answers | 66.0%likely range 56.3% to 74.6%, 111 answers |
| Reception and admin team | 68.1%likely range 53.9% to 79.6%, 134 answers | 90.6%likely range 83.3% to 94.9%, 113 answers |
| Having a preferred professional | 21.7%likely range 12.4% to 35.0%, 139 answers | 36.5%likely range 27.9% to 46.0%, 116 answers |
| Seeing your preferred professional | 36.5%likely range 14.8% to 65.6%, 31 answers | 26.3%likely range 14.0% to 43.8%, 36 answers |
| Knowing the next step | 67.6%likely range 53.0% to 79.5%, 127 answers | 88.8%likely range 81.0% to 93.6%, 109 answers |
| Contacting the practice | 53.2%likely range 39.4% to 66.5%, 137 answers | 79.6%likely range 70.9% to 86.2%, 116 answers |
| Wait for an appointment | 61.9%likely range 47.1% to 74.8%, 124 answers | 73.8%likely range 63.9% to 81.7%, 102 answers |
| Being listened to | 81.3%likely range 68.0% to 89.9%, 135 answers | 91.2%likely range 84.1% to 95.3%, 112 answers |
| Care and concern | 72.6%likely range 58.6% to 83.3%, 134 answers | 89.5%likely range 82.0% to 94.1%, 112 answers |
| Confidence and trust | 86.7%likely range 74.4% to 93.6%, 136 answers | 96.0%likely range 90.1% to 98.4%, 110 answers |
| Involvement in decisions | 85.2%likely range 72.0% to 92.8%, 126 answers | 95.2%likely range 88.8% to 98.0%, 106 answers |
| Needs met | 82.3%likely range 69.2% to 90.6%, 135 answers | 94.6%likely range 88.3% to 97.6%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.4%likely range 83.5% to 92.0%, 216 patients | 93.9%likely range 88.0% to 97.0%, 115 patients |
| Children at 18 months | 88.2%likely range 83.4% to 91.8%, 229 patients | 84.7%likely range 77.3% to 90.0%, 124 patients |
| Children at 5 years | 84.2%likely range 79.3% to 88.2%, 260 patients | 85.5%likely range 77.7% to 90.8%, 110 patients |
| Women aged 25 to 49 | 72.9%likely range 71.4% to 74.3%, 3,431 patients | 73.8%likely range 71.7% to 75.8%, 1,742 patients |
| Women aged 50 to 64 | 77.8%likely range 75.9% to 79.5%, 2,012 patients | 76.6%likely range 74.0% to 79.0%, 1,118 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 21,221August 2026 | 10,977August 2026 |
| Primary care network | Malling PCN | Malling PCN |
| Phone | 01732 870212 | 01622 814466 |
| Friends and Family Test (its own feedback) | 88.8% good or very good98 answers, June 2026 | 96.0% good or very good99 answers, June 2026 |
| Appointments (one month) | 7,037 in August 2026Same day 46.9%; face to face 63.6% | 4,371 in August 2026Same day 33.2%; face to face 73.4% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.0 qualified permanent8.0 including trainees and locums3,513 patients per permanent GP | 5.6 qualified permanent7.5 including trainees and locums1,975 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.