Hammersmith and Fulham · Compare
West Kensington GP Surgery vs Sterndale Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Kensington GP Surgery and Sterndale Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Kensington GP SurgeryW14 0LJ | Sterndale SurgeryW14 0LJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.5likely range 77.7 to 87.896 survey answers | 79.7likely range 72.1 to 85.082 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.6%likely range 73.7% to 87.6%, 96 answers | 81.9%likely range 71.9% to 88.8%, 82 answers |
| Access (mean of the two below) | 87.7%likely range 81.8% to 91.6%Clearly higher | 74.5%likely range 64.3% to 81.3% |
| Appointments within two weeks of booking | 94.5%likely range 88.4% to 97.5%, 1,625 appointments | 84.0%likely range 73.8% to 90.8%, 1,082 appointments |
| Calls answered by the practice | 80.7%likely range 70.7% to 87.9%, 1,645 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.0%likely range 56.4% to 74.4%, 85 answers | 67.8%likely range 56.5% to 77.3%, 77 answers |
| Reception and admin team | 96.5%likely range 91.3% to 98.7%, 92 answers | 80.3%likely range 70.1% to 87.7%, 80 answers |
| Having a preferred professional | 40.6%likely range 32.2% to 49.7%, 96 answers | 33.6%likely range 24.2% to 44.5%, 83 answers |
| Seeing your preferred professional | 38.8%likely range 26.4% to 52.8%, 41 answers | 54.7%likely range 37.7% to 70.6%, 34 answers |
| Knowing the next step | 83.6%likely range 75.8% to 89.3%, 93 answers | 86.8%likely range 77.4% to 92.7%, 79 answers |
| Contacting the practice | 80.9%likely range 72.8% to 87.1%, 94 answers | 84.3%likely range 74.7% to 90.7%, 82 answers |
| Wait for an appointment | 67.6%likely range 58.2% to 75.8%, 87 answers | 80.5%likely range 69.6% to 88.1%, 72 answers |
| Being listened to | 87.7%likely range 80.5% to 92.6%, 93 answers | 86.4%likely range 77.1% to 92.3%, 81 answers |
| Care and concern | 83.2%likely range 75.2% to 89.0%, 92 answers | 86.6%likely range 77.2% to 92.5%, 80 answers |
| Confidence and trust | 94.2%likely range 88.2% to 97.2%, 92 answers | 92.9%likely range 84.9% to 96.9%, 80 answers |
| Involvement in decisions | 88.5%likely range 81.2% to 93.2%, 89 answers | 99.5%likely range 94.1% to 100.0%, 77 answers |
| Needs met | 90.8%likely range 84.0% to 94.9%, 91 answers | 89.0%likely range 80.0% to 94.3%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.5%likely range 75.3% to 94.1%, 48 patients | 75.6%likely range 60.7% to 86.2%, 41 patients |
| Children at 18 months | 88.4%likely range 75.5% to 94.9%, 43 patients | 69.0%likely range 54.0% to 80.9%, 42 patients |
| Children at 5 years | 82.1%likely range 64.4% to 92.1%, 28 patients | 62.1%likely range 44.0% to 77.3%, 29 patients |
| Women aged 25 to 49 | 59.3%likely range 57.0% to 61.6%, 1,734 patients | 53.3%likely range 50.8% to 55.8%, 1,499 patients |
| Women aged 50 to 64 | 66.8%likely range 62.1% to 71.2%, 407 patients | 64.7%likely range 60.5% to 68.7%, 527 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,866August 2026 | 5,672August 2026 |
| Primary care network | Hammersmith & Fulham Central PCN | Hammersmith & Fulham Central PCN |
| Phone | 020 76037563 | 020 76023797 |
| Friends and Family Test (its own feedback) | 82.1% good or very good162 answers, June 2026 | 86.9% good or very good61 answers, June 2026 |
| Appointments (one month) | 2,110 in August 2026Same day 37.8%; face to face 47.4% | 2,763 in August 2026Same day 52.4%; face to face 86.1% |
| Antibiotic items per STAR-PU (one year) | 0.42England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,953 patients per permanent GP | 2.6 qualified permanent5.4 including trainees and locums2,151 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.