Plymouth · Compare
West Hoe Surgery vs Adelaide Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Hoe Surgery’s Practice Grade is clearly higher than Adelaide Street Surgery’s: its likely range lies wholly above.
Side by side
| Measure | West Hoe SurgeryPL1 3BS | Adelaide Street SurgeryPL1 3JF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.8likely range 81.7 to 88.7125 survey answersClearly higher | 78.0likely range 74.0 to 81.2110 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.6%likely range 84.4% to 93.2%, 125 answersClearly higher | 76.5%likely range 71.9% to 80.5%, 110 answers |
| Access (mean of the two below) | 76.7%likely range 70.8% to 81.5% | 81.5%likely range 73.3% to 86.0% |
| Appointments within two weeks of booking | 71.6%likely range 62.1% to 79.5%, 1,538 appointments | 91.0%likely range 82.8% to 95.5%, 1,247 appointmentsClearly higher |
| Calls answered by the practice | 81.8%likely range 74.8% to 87.2%, 3,124 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.3%likely range 80.5% to 90.6%, 118 answers | 68.2%likely range 63.0% to 73.0%, 98 answers |
| Reception and admin team | 94.0%likely range 89.5% to 96.6%, 121 answers | 84.4%likely range 80.3% to 87.8%, 108 answers |
| Having a preferred professional | 45.8%likely range 38.8% to 53.0%, 125 answers | 24.7%likely range 20.6% to 29.4%, 110 answers |
| Seeing your preferred professional | 78.7%likely range 69.2% to 85.8%, 62 answers | 56.4%likely range 46.4% to 65.9%, 30 answers |
| Knowing the next step | 92.6%likely range 87.8% to 95.6%, 120 answers | 88.8%likely range 85.1% to 91.7%, 106 answers |
| Contacting the practice | 92.4%likely range 87.5% to 95.5%, 119 answers | 79.8%likely range 75.4% to 83.6%, 108 answers |
| Wait for an appointment | 73.3%likely range 66.3% to 79.3%, 116 answers | 80.2%likely range 75.4% to 84.2%, 94 answers |
| Being listened to | 95.7%likely range 91.6% to 97.8%, 120 answers | 87.5%likely range 83.6% to 90.6%, 101 answers |
| Care and concern | 95.7%likely range 91.7% to 97.8%, 120 answers | 87.2%likely range 83.2% to 90.3%, 100 answers |
| Confidence and trust | 99.7%likely range 97.3% to 100.0%, 120 answers | 89.6%likely range 85.9% to 92.4%, 102 answers |
| Involvement in decisions | 99.2%likely range 96.5% to 99.8%, 120 answers | 87.4%likely range 83.3% to 90.6%, 96 answers |
| Needs met | 93.1%likely range 88.4% to 96.0%, 119 answers | 81.5%likely range 77.1% to 85.3%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.7%likely range 80.6% to 97.5%, 41 patients | 91.5%likely range 80.1% to 96.6%, 47 patients |
| Children at 18 months | 90.3%likely range 75.1% to 96.7%, 31 patients | 91.7%likely range 78.2% to 97.1%, 36 patients |
| Children at 5 years | 76.9%likely range 57.9% to 89.0%, 26 patients | 88.1%likely range 75.0% to 94.8%, 42 patients |
| Women aged 25 to 49 | 64.3%likely range 61.3% to 67.2%, 1,015 patients | 49.4%likely range 46.1% to 52.8%, 862 patients |
| Women aged 50 to 64 | 71.1%likely range 66.9% to 74.9%, 501 patients | 55.1%likely range 49.5% to 60.7%, 301 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,866August 2026 | 4,421August 2026 |
| Primary care network | Waterside Health Network PCN | Waterside Health Network PCN |
| Phone | 01752 660105 | 01752 667623 |
| Friends and Family Test (its own feedback) | 2 answers in June 2026; shares not published below 5 | 87.5% good or very good64 answers, June 2026 |
| Appointments (one month) | 3,048 in August 2026Same day 26.9%; face to face 83.0% | 2,046 in August 2026Same day 32.5%; face to face 84.7% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 1.02England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent5.9 including trainees and locums1,222 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums1,950 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.