North Tyneside · Compare
West Farm Surgery vs Stephenson Park Health Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Farm Surgery and Stephenson Park Health Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Farm SurgeryNE12 8LS | Stephenson Park Health GroupNE12 9BQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.4likely range 74.5 to 81.4119 survey answers | 70.9likely range 53.0 to 83.3102 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.5%likely range 78.4% to 87.5%, 119 answers | 69.1%likely range 43.6% to 86.7%, 102 answers |
| Access (mean of the two below) | 66.2%likely range 61.4% to 70.5% | 74.9%likely range 70.5% to 78.6% |
| Appointments within two weeks of booking | 70.8%likely range 64.3% to 76.6%, 3,169 appointments | 84.4%likely range 80.0% to 88.1%, 4,744 appointmentsClearly higher |
| Calls answered by the practice | 61.4%likely range 54.4% to 67.9%, 4,118 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.0%likely range 63.1% to 74.4%, 118 answers | 58.8%likely range 33.6% to 80.0%, 96 answers |
| Reception and admin team | 93.6%likely range 89.9% to 96.0%, 118 answers | 84.3%likely range 58.5% to 95.3%, 99 answers |
| Having a preferred professional | 28.9%likely range 23.7% to 34.8%, 118 answers | 19.5%likely range 6.7% to 45.0%, 103 answers |
| Seeing your preferred professional | 28.1%likely range 18.6% to 40.0%, 32 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.5%likely range 83.8% to 91.9%, 113 answers | 83.3%likely range 56.8% to 95.0%, 95 answers |
| Contacting the practice | 81.9%likely range 76.7% to 86.2%, 117 answers | 65.0%likely range 39.6% to 84.1%, 100 answers |
| Wait for an appointment | 71.9%likely range 65.9% to 77.3%, 109 answers | 75.3%likely range 47.7% to 91.1%, 89 answers |
| Being listened to | 91.8%likely range 87.8% to 94.6%, 117 answers | 93.8%likely range 69.2% to 99.0%, 96 answers |
| Care and concern | 89.1%likely range 84.7% to 92.4%, 117 answers | 93.7%likely range 69.3% to 99.0%, 97 answers |
| Confidence and trust | 96.9%likely range 94.0% to 98.4%, 116 answers | 95.7%likely range 72.0% to 99.5%, 98 answers |
| Involvement in decisions | 95.2%likely range 91.8% to 97.3%, 111 answers | 84.5%likely range 57.0% to 95.8%, 88 answers |
| Needs met | 94.7%likely range 91.2% to 96.9%, 115 answers | 90.7%likely range 65.6% to 98.0%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 75.0% to 92.3%, 63 patients | 91.0%likely range 85.3% to 94.7%, 145 patients |
| Children at 18 months | 92.0%likely range 81.2% to 96.8%, 50 patients | 96.7%likely range 92.6% to 98.6%, 153 patients |
| Children at 5 years | 78.1%likely range 67.3% to 86.0%, 73 patients | 89.8%likely range 84.3% to 93.5%, 167 patients |
| Women aged 25 to 49 | 65.9%likely range 63.1% to 68.6%, 1,114 patients | 70.9%likely range 69.2% to 72.5%, 2,835 patients |
| Women aged 50 to 64 | 70.4%likely range 66.2% to 74.4%, 477 patients | 72.1%likely range 69.8% to 74.2%, 1,601 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,849August 2026 | 17,591August 2026 |
| Primary care network | North Tyneside North West PCN | North Tyneside North West PCN |
| Phone | 0191 2662215 | 0191 2599666 |
| Friends and Family Test (its own feedback) | 94.3% good or very good35 answers, June 2026 | 88.9% good or very good144 answers, June 2026 |
| Appointments (one month) | 3,512 in August 2026Same day 51.5%; face to face 47.4% | 8,838 in August 2026Same day 46.1%; face to face 71.3% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.1 qualified permanent5.3 including trainees and locums1,859 patients per permanent GP | 8.9 qualified permanent11.9 including trainees and locums1,968 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.