North Tyneside · Compare
West Farm Surgery vs Lane End Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Farm Surgery and Lane End Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Farm SurgeryNE12 8LS | Lane End SurgeryNE7 7XX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.4likely range 74.5 to 81.4119 survey answers | 82.8likely range 76.6 to 86.7119 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.5%likely range 78.4% to 87.5%, 119 answers | 87.2%likely range 78.6% to 92.7%, 119 answers |
| Access (mean of the two below) | 66.2%likely range 61.4% to 70.5% | 72.2%likely range 68.9% to 75.1% |
| Appointments within two weeks of booking | 70.8%likely range 64.3% to 76.6%, 3,169 appointments | 94.3%likely range 90.7% to 96.6%, 3,773 appointmentsClearly higher |
| Calls answered by the practice | 61.4%likely range 54.4% to 67.9%, 4,118 calls | 50.0%likely range 44.6% to 55.4%, 6,804 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.0%likely range 63.1% to 74.4%, 118 answers | 58.2%likely range 47.5% to 68.1%, 116 answers |
| Reception and admin team | 93.6%likely range 89.9% to 96.0%, 118 answers | 92.0%likely range 84.2% to 96.1%, 116 answers |
| Having a preferred professional | 28.9%likely range 23.7% to 34.8%, 118 answers | 28.6%likely range 20.2% to 38.8%, 120 answers |
| Seeing your preferred professional | 28.1%likely range 18.6% to 40.0%, 32 answers | 23.6%likely range 11.2% to 43.0%, 36 answers |
| Knowing the next step | 88.5%likely range 83.8% to 91.9%, 113 answers | 87.9%likely range 79.2% to 93.2%, 115 answers |
| Contacting the practice | 81.9%likely range 76.7% to 86.2%, 117 answers | 73.5%likely range 63.2% to 81.7%, 116 answers |
| Wait for an appointment | 71.9%likely range 65.9% to 77.3%, 109 answers | 79.3%likely range 68.7% to 87.0%, 102 answers |
| Being listened to | 91.8%likely range 87.8% to 94.6%, 117 answers | 94.3%likely range 87.2% to 97.6%, 116 answers |
| Care and concern | 89.1%likely range 84.7% to 92.4%, 117 answers | 95.1%likely range 88.2% to 98.1%, 114 answers |
| Confidence and trust | 96.9%likely range 94.0% to 98.4%, 116 answers | 96.8%likely range 90.5% to 99.0%, 115 answers |
| Involvement in decisions | 95.2%likely range 91.8% to 97.3%, 111 answers | 96.2%likely range 89.3% to 98.7%, 107 answers |
| Needs met | 94.7%likely range 91.2% to 96.9%, 115 answers | 93.7%likely range 86.4% to 97.2%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 75.0% to 92.3%, 63 patients | 95.0%likely range 87.8% to 98.0%, 80 patients |
| Children at 18 months | 92.0%likely range 81.2% to 96.8%, 50 patients | 88.2%likely range 78.5% to 93.9%, 68 patients |
| Children at 5 years | 78.1%likely range 67.3% to 86.0%, 73 patients | 96.0%likely range 90.1% to 98.4%, 99 patients |
| Women aged 25 to 49 | 65.9%likely range 63.1% to 68.6%, 1,114 patients | 75.4%likely range 73.2% to 77.4%, 1,575 patients |
| Women aged 50 to 64 | 70.4%likely range 66.2% to 74.4%, 477 patients | 82.4%likely range 79.8% to 84.7%, 920 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,849August 2026 | 9,309August 2026 |
| Primary care network | North Tyneside North West PCN | North Tyneside North West PCN |
| Phone | 0191 2662215 | 0191 2665246 |
| Friends and Family Test (its own feedback) | 94.3% good or very good35 answers, June 2026 | 91.1% good or very good90 answers, June 2026 |
| Appointments (one month) | 3,512 in August 2026Same day 51.5%; face to face 47.4% | 5,092 in August 2026Same day 64.4%; face to face 39.4% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.1 qualified permanent5.3 including trainees and locums1,859 patients per permanent GP | 5.3 qualified permanent7.8 including trainees and locums1,745 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.