Southampton · Compare
West End Road Surgery vs The Peartree Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West End Road Surgery and The Peartree Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West End Road SurgerySO18 6TG | The Peartree PracticeSO19 0HS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.1likely range 66.9 to 84.3107 survey answers | 85.6likely range 73.2 to 91.6102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.8%likely range 62.2% to 87.0%, 107 answers | 86.4%likely range 68.7% to 94.8%, 102 answers |
| Access (mean of the two below) | 77.7%likely range 75.6% to 79.7% | 83.7%likely range 80.9% to 86.0%Clearly higher |
| Appointments within two weeks of booking | 98.3%likely range 96.2% to 99.2%, 5,069 appointmentsClearly higher | 88.8%likely range 85.3% to 91.6%, 5,941 appointments |
| Calls answered by the practice | 57.1%likely range 53.4% to 60.8%, 14,224 calls | 78.5%likely range 74.2% to 82.2%, 8,418 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.5%likely range 52.3% to 79.8%, 105 answers | 71.8%likely range 51.8% to 85.8%, 93 answers |
| Reception and admin team | 83.8%likely range 69.8% to 92.1%, 105 answers | 93.9%likely range 77.7% to 98.6%, 98 answers |
| Having a preferred professional | 35.6%likely range 22.9% to 50.7%, 107 answers | 16.1%likely range 6.6% to 34.1%, 103 answers |
| Seeing your preferred professional | 50.5%likely range 28.3% to 72.4%, 42 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.9%likely range 74.3% to 94.8%, 101 answers | 80.7%likely range 61.6% to 91.6%, 96 answers |
| Contacting the practice | 77.0%likely range 62.1% to 87.2%, 104 answers | 82.5%likely range 63.6% to 92.7%, 97 answers |
| Wait for an appointment | 93.4%likely range 81.0% to 97.9%, 98 answers | 70.9%likely range 49.9% to 85.6%, 85 answers |
| Being listened to | 82.2%likely range 67.9% to 90.9%, 105 answers | 89.5%likely range 71.9% to 96.6%, 97 answers |
| Care and concern | 80.8%likely range 66.0% to 90.1%, 101 answers | 88.8%likely range 71.0% to 96.2%, 97 answers |
| Confidence and trust | 87.6%likely range 74.0% to 94.6%, 102 answers | 96.7%likely range 81.2% to 99.5%, 95 answers |
| Involvement in decisions | 86.0%likely range 71.5% to 93.8%, 95 answers | 90.0%likely range 71.8% to 97.0%, 91 answers |
| Needs met | 87.5%likely range 73.9% to 94.6%, 102 answers | 91.9%likely range 75.0% to 97.7%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.0%likely range 79.2% to 89.4%, 187 patients | 91.4%likely range 86.0% to 94.8%, 162 patients |
| Children at 18 months | 87.4%likely range 82.1% to 91.3%, 199 patients | 91.8%likely range 86.4% to 95.1%, 158 patients |
| Children at 5 years | 84.2%likely range 78.9% to 88.4%, 228 patients | 83.1%likely range 76.6% to 88.1%, 160 patients |
| Women aged 25 to 49 | 64.4%likely range 62.8% to 66.0%, 3,487 patients | 64.2%likely range 62.5% to 65.9%, 3,110 patients |
| Women aged 50 to 64 | 74.6%likely range 72.2% to 76.9%, 1,327 patients | 65.6%likely range 63.3% to 67.8%, 1,688 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,494August 2026 | 19,133August 2026 |
| Primary care network | Southampton Bitterne PCN | Southampton Bitterne PCN |
| Phone | 02380 449162 | 023 80443377 |
| Friends and Family Test (its own feedback) | 100.0% good or very good8 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 6,546 in August 2026Same day 51.2%; face to face 76.2% | 8,804 in August 2026Same day 43.0%; face to face 74.8% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.9 qualified permanent7.0 including trainees and locums3,124 patients per permanent GP | 5.8 qualified permanent6.9 including trainees and locums3,269 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.