Somerset · Compare
Wells Health Centre vs Wells City Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Wells Health Centre and Wells City Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Wells Health CentreBA5 1XJ | Wells City PracticeBA5 1XJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 88.0likely range 78.1 to 92.5108 survey answers | 85.6likely range 78.0 to 89.598 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 90.2%likely range 76.1% to 96.4%, 108 answers | 90.6%likely range 79.8% to 95.9%, 98 answers |
| Access (mean of the two below) | 82.8%likely range 79.3% to 85.6%Clearly higher | 73.9%likely range 69.3% to 77.8% |
| Appointments within two weeks of booking | 80.6%likely range 75.3% to 84.9%, 3,969 appointments | 82.0%likely range 75.7% to 87.0%, 2,679 appointments |
| Calls answered by the practice | 85.0%likely range 80.3% to 88.7%, 5,801 callsClearly higher | 65.7%likely range 58.9% to 71.8%, 4,296 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.9%likely range 64.7% to 90.7%, 104 answers | 68.0%likely range 53.7% to 79.5%, 86 answers |
| Reception and admin team | 93.7%likely range 80.6% to 98.1%, 108 answers | 91.6%likely range 80.7% to 96.6%, 92 answers |
| Having a preferred professional | 41.7%likely range 26.9% to 58.1%, 106 answers | 30.4%likely range 19.6% to 43.8%, 96 answers |
| Seeing your preferred professional | 39.3%likely range 18.5% to 64.8%, 43 answers | 53.1%likely range 30.8% to 74.2%, 32 answers |
| Knowing the next step | 96.7%likely range 84.5% to 99.4%, 104 answers | 92.4%likely range 81.9% to 97.0%, 95 answers |
| Contacting the practice | 84.8%likely range 69.4% to 93.3%, 105 answers | 88.5%likely range 77.3% to 94.6%, 97 answers |
| Wait for an appointment | 73.8%likely range 56.5% to 86.0%, 97 answers | 84.7%likely range 72.3% to 92.1%, 92 answers |
| Being listened to | 94.1%likely range 80.8% to 98.3%, 105 answers | 97.3%likely range 88.7% to 99.4%, 96 answers |
| Care and concern | 92.3%likely range 78.6% to 97.5%, 105 answers | 97.3%likely range 88.7% to 99.4%, 96 answers |
| Confidence and trust | 94.1%likely range 81.0% to 98.4%, 105 answers | 97.3%likely range 88.7% to 99.4%, 96 answers |
| Involvement in decisions | 94.5%likely range 80.8% to 98.6%, 99 answers | 97.8%likely range 89.2% to 99.6%, 91 answers |
| Needs met | 93.5%likely range 79.9% to 98.1%, 103 answers | 97.6%likely range 89.3% to 99.5%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.3%likely range 80.3% to 94.5%, 75 patients | 81.4%likely range 67.4% to 90.3%, 43 patients |
| Children at 18 months | 95.6%likely range 89.1% to 98.3%, 90 patients | 85.2%likely range 73.4% to 92.3%, 54 patients |
| Children at 5 years | 93.4%likely range 85.5% to 97.2%, 76 patients | 97.4%likely range 91.0% to 99.3%, 77 patients |
| Women aged 25 to 49 | 70.8%likely range 68.4% to 73.1%, 1,438 patients | 71.4%likely range 68.6% to 74.0%, 1,048 patients |
| Women aged 50 to 64 | 74.5%likely range 72.0% to 76.9%, 1,205 patients | 69.1%likely range 65.9% to 72.1%, 860 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,782August 2026 | 8,489August 2026 |
| Primary care network | West Mendip PCN | West Mendip PCN |
| Phone | 01749 672137 | 01749 601333 |
| Friends and Family Test (its own feedback) | 96.3% good or very good458 answers, June 2026 | 97.1% good or very good278 answers, June 2026 |
| Appointments (one month) | 6,180 in August 2026Same day 45.2%; face to face 61.4% | 4,215 in August 2026Same day 49.6%; face to face 53.6% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.1 qualified permanent9.2 including trainees and locums1,669 patients per permanent GP | 4.9 qualified permanent7.9 including trainees and locums1,730 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.