Northumberland · Compare
Well Close Medical Group vs Union Brae & Norham Prac
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Well Close Medical Group’s Practice Grade is clearly higher than Union Brae & Norham Prac’s: its likely range lies wholly above.
Side by side
| Measure | Well Close Medical GroupTD15 1LL | Union Brae & Norham PracTD15 2HB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.0likely range 67.0 to 81.2100 survey answersClearly higher | 54.1likely range 47.6 to 60.7105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 83.2%likely range 71.7% to 90.6%, 100 answersClearly higher | 47.7%likely range 38.7% to 56.9%, 105 answers |
| Access (mean of the two below) | 59.1%likely range 45.5% to 60.9% | 69.0%likely range 62.7% to 73.8%Clearly higher |
| Appointments within two weeks of booking | 100.0%likely range 72.8% to 100.0%, 157 appointments | 85.4%likely range 75.0% to 92.0%, 1,017 appointments |
| Calls answered by the practice | 18.2%likely range 15.1% to 21.7%, 10,969 calls | 52.4%likely range 45.3% to 59.4%, 3,924 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.4%likely range 54.5% to 78.1%, 97 answers | 44.2%likely range 35.1% to 53.7%, 98 answers |
| Reception and admin team | 90.1%likely range 79.7% to 95.5%, 97 answers | 59.8%likely range 50.4% to 68.4%, 103 answers |
| Having a preferred professional | 31.9%likely range 21.4% to 44.7%, 99 answers | 22.3%likely range 15.7% to 30.8%, 107 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 91.5%likely range 81.4% to 96.4%, 96 answers | 73.8%likely range 64.6% to 81.2%, 98 answers |
| Contacting the practice | 73.2%likely range 60.5% to 83.0%, 97 answers | 45.4%likely range 36.4% to 54.7%, 103 answers |
| Wait for an appointment | 76.4%likely range 62.8% to 86.2%, 82 answers | 59.9%likely range 49.4% to 69.5%, 83 answers |
| Being listened to | 89.0%likely range 78.1% to 94.8%, 94 answers | 77.2%likely range 68.5% to 84.0%, 102 answers |
| Care and concern | 82.4%likely range 70.5% to 90.2%, 96 answers | 70.4%likely range 61.3% to 78.2%, 102 answers |
| Confidence and trust | 96.0%likely range 87.1% to 98.8%, 93 answers | 88.5%likely range 81.2% to 93.3%, 101 answers |
| Involvement in decisions | 94.4%likely range 84.5% to 98.1%, 88 answers | 80.9%likely range 72.4% to 87.3%, 99 answers |
| Needs met | 93.9%likely range 84.5% to 97.8%, 96 answers | 85.9%likely range 78.1% to 91.3%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.3%likely range 86.2% to 99.5%, 37 patients | 94.6%likely range 82.3% to 98.5%, 37 patients |
| Children at 18 months | 97.1%likely range 89.9% to 99.2%, 68 patients | 90.0%likely range 78.6% to 95.7%, 50 patients |
| Children at 5 years | 97.1%likely range 90.0% to 99.2%, 69 patients | 87.0%likely range 75.6% to 93.6%, 54 patients |
| Women aged 25 to 49 | 69.7%likely range 67.0% to 72.3%, 1,139 patients | 71.4%likely range 68.4% to 74.3%, 914 patients |
| Women aged 50 to 64 | 70.8%likely range 67.7% to 73.7%, 877 patients | 71.7%likely range 68.4% to 74.7%, 773 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,079August 2026 | 7,028August 2026 |
| Primary care network | Well Up North PCN | Well Up North PCN |
| Phone | 01289 333240 | 01289 330333 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 7,423 in August 2026Same day 43.5%; face to face 46.3% | 2,941 in August 2026Same day 24.3%; face to face 66.3% |
| Antibiotic items per STAR-PU (one year) | 0.98England 0.74, April 2025 to March 2026 | 0.85England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.9 qualified permanent6.0 including trainees and locums1,850 patients per permanent GP | 3.7 qualified permanent3.7 including trainees and locums1,877 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.