Brighton and Hove · Compare
Warmdene Surgery vs The Haven Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Warmdene Surgery and The Haven Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Warmdene SurgeryBN1 8DD | The Haven PracticeBN1 6HE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.2likely range 83.3 to 89.9125 survey answers | 91.0likely range 87.1 to 92.5115 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 90.2%likely range 84.9% to 93.8%, 125 answers | 90.9%likely range 89.4% to 92.2%, 115 answers |
| Access (mean of the two below) | 80.1%likely range 75.5% to 83.5% | 90.9%likely range 78.5% to 95.1% |
| Appointments within two weeks of booking | 95.0%likely range 88.9% to 97.8%, 1,576 appointments | 100.0%likely range 78.8% to 100.0%, 218 appointments |
| Calls answered by the practice | 65.1%likely range 58.3% to 71.3%, 4,240 calls | 81.7%likely range 68.9% to 90.0%, 1,045 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.8%likely range 69.9% to 82.5%, 124 answers | 91.4%likely range 89.9% to 92.7%, 109 answers |
| Reception and admin team | 88.7%likely range 83.1% to 92.6%, 124 answers | 95.0%likely range 93.8% to 95.9%, 114 answers |
| Having a preferred professional | 36.4%likely range 29.6% to 43.8%, 126 answers | 34.4%likely range 32.0% to 36.8%, 114 answers |
| Seeing your preferred professional | 43.8%likely range 32.5% to 55.9%, 49 answers | 66.8%likely range 62.9% to 70.5%, 44 answers |
| Knowing the next step | 89.9%likely range 84.5% to 93.6%, 124 answers | 99.2%likely range 98.6% to 99.5%, 112 answers |
| Contacting the practice | 84.6%likely range 78.5% to 89.2%, 126 answers | 90.9%likely range 89.4% to 92.2%, 113 answers |
| Wait for an appointment | 80.2%likely range 73.3% to 85.7%, 114 answers | 89.3%likely range 87.6% to 90.7%, 107 answers |
| Being listened to | 97.3%likely range 93.6% to 98.9%, 122 answers | 93.4%likely range 92.0% to 94.5%, 108 answers |
| Care and concern | 91.0%likely range 85.7% to 94.5%, 121 answers | 88.5%likely range 86.7% to 90.0%, 109 answers |
| Confidence and trust | 97.0%likely range 93.2% to 98.7%, 124 answers | 93.9%likely range 92.6% to 95.0%, 110 answers |
| Involvement in decisions | 97.7%likely range 94.1% to 99.1%, 118 answers | 95.6%likely range 94.4% to 96.5%, 102 answers |
| Needs met | 95.7%likely range 91.5% to 97.8%, 124 answers | 91.8%likely range 90.4% to 93.1%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.3%likely range 83.2% to 96.7%, 65 patients | 82.6%likely range 62.9% to 93.0%, 23 patients |
| Children at 18 months | 93.1%likely range 84.8% to 97.0%, 72 patients | 81.0%likely range 60.0% to 92.3%, 21 patients |
| Children at 5 years | 95.8%likely range 88.3% to 98.6%, 71 patients | 89.5%likely range 68.6% to 97.1%, 19 patients |
| Women aged 25 to 49 | 79.6%likely range 77.4% to 81.7%, 1,311 patients | 67.5%likely range 63.1% to 71.7%, 459 patients |
| Women aged 50 to 64 | 85.8%likely range 83.5% to 87.9%, 975 patients | 76.5%likely range 71.1% to 81.2%, 268 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,087August 2026 | 2,585August 2026 |
| Primary care network | Preston Park Community PCN | Preston Park Community PCN |
| Phone | 01273 508811 | 01273 555999 |
| Friends and Family Test (its own feedback) | 96.9% good or very good261 answers, June 2026 | 93.2% good or very good44 answers, June 2026 |
| Appointments (one month) | 3,224 in August 2026Same day 30.4%; face to face 77.2% | 479 in August 2026Same day 32.8%; face to face 77.0% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.45England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent4.0 including trainees and locums2,285 patients per permanent GP | 1.2 qualified permanent1.2 including trainees and locums2,178 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.