Liverpool · Compare
Walton Medical Centre vs The Grey Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Walton Medical Centre and The Grey Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Walton Medical CentreL9 1AD | The Grey Road SurgeryL9 1AD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.2likely range 78.2 to 88.6117 survey answers | 72.1likely range 60.5 to 81.790 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.7%likely range 74.2% to 88.9%, 117 answers | 64.8%likely range 48.3% to 78.4%, 90 answers |
| Access (mean of the two below) | 87.6%likely range 83.6% to 90.4% | 89.0%likely range 84.9% to 91.9% |
| Appointments within two weeks of booking | 89.5%likely range 84.4% to 93.0%, 3,064 appointments | 92.7%likely range 87.8% to 95.8%, 2,604 appointments |
| Calls answered by the practice | 85.6%likely range 79.5% to 90.1%, 3,495 calls | 85.2%likely range 78.6% to 90.1%, 3,081 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.5%likely range 48.6% to 67.8%, 113 answers | 34.1%likely range 20.2% to 51.4%, 82 answers |
| Reception and admin team | 78.0%likely range 68.8% to 85.1%, 113 answers | 84.9%likely range 69.4% to 93.4%, 86 answers |
| Having a preferred professional | 38.2%likely range 29.3% to 48.0%, 116 answers | 21.1%likely range 10.8% to 37.1%, 89 answers |
| Seeing your preferred professional | 48.6%likely range 32.3% to 65.3%, 38 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.9%likely range 76.3% to 90.8%, 109 answers | 78.3%likely range 61.6% to 89.0%, 84 answers |
| Contacting the practice | 76.2%likely range 67.0% to 83.5%, 115 answers | 58.4%likely range 42.0% to 73.2%, 88 answers |
| Wait for an appointment | 71.2%likely range 60.7% to 79.7%, 98 answers | 71.5%likely range 52.7% to 84.9%, 70 answers |
| Being listened to | 92.8%likely range 85.8% to 96.5%, 109 answers | 81.9%likely range 65.6% to 91.4%, 84 answers |
| Care and concern | 94.9%likely range 88.4% to 97.8%, 108 answers | 76.9%likely range 60.3% to 88.0%, 85 answers |
| Confidence and trust | 96.8%likely range 91.0% to 98.9%, 109 answers | 87.3%likely range 72.0% to 94.9%, 84 answers |
| Involvement in decisions | 94.3%likely range 87.5% to 97.5%, 105 answers | 84.1%likely range 67.4% to 93.1%, 78 answers |
| Needs met | 93.0%likely range 86.0% to 96.6%, 110 answers | 80.6%likely range 64.3% to 90.5%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.0%likely range 74.1% to 90.6%, 75 patients | 80.8%likely range 70.7% to 88.0%, 78 patients |
| Children at 18 months | 82.3%likely range 72.4% to 89.1%, 79 patients | 82.4%likely range 72.2% to 89.4%, 74 patients |
| Children at 5 years | 72.6%likely range 61.4% to 81.5%, 73 patients | 67.0%likely range 56.9% to 75.8%, 91 patients |
| Women aged 25 to 49 | 62.4%likely range 59.8% to 65.1%, 1,278 patients | 61.4%likely range 59.0% to 63.7%, 1,590 patients |
| Women aged 50 to 64 | 64.2%likely range 60.4% to 67.8%, 631 patients | 63.7%likely range 60.1% to 67.1%, 713 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,372August 2026 | 8,127August 2026 |
| Primary care network | North Liverpool PCN | North Liverpool PCN |
| Phone | 0151 2953434 | 0151 2953444 |
| Friends and Family Test (its own feedback) | 89.5% good or very good19 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,355 in August 2026Same day 49.5%; face to face 60.2% | 2,819 in August 2026Same day 40.7%; face to face 46.6% |
| Antibiotic items per STAR-PU (one year) | 0.86England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent5.4 including trainees and locums1,375 patients per permanent GP | 5.3 qualified permanent6.4 including trainees and locums1,524 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.