Hillingdon · Compare
Wallasey Medical Centre vs Southcote Clinic
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Southcote Clinic’s Practice Grade is clearly higher than Wallasey Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Wallasey Medical CentreUB10 8SA | Southcote ClinicHA4 7LJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.8likely range 66.7 to 72.4117 survey answers | 93.8likely range 90.7 to 95.396 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 62.1%likely range 59.1% to 65.1%, 117 answers | 97.3%likely range 93.5% to 98.9%, 96 answersClearly higher |
| Access (mean of the two below) | 87.7%likely range 80.0% to 92.6% | 85.5%likely range 80.1% to 88.8% |
| Appointments within two weeks of booking | 96.6%likely range 90.1% to 98.9%, 1,234 appointments | 96.4%likely range 88.6% to 98.9%, 970 appointments |
| Calls answered by the practice | 78.8%likely range 64.7% to 88.3%, 924 calls | 74.5%likely range 67.2% to 80.6%, 3,337 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.4%likely range 58.2% to 64.6%, 107 answers | 86.5%likely range 80.1% to 91.0%, 89 answers |
| Reception and admin team | 88.9%likely range 86.7% to 90.7%, 112 answers | 97.3%likely range 93.5% to 98.9%, 95 answers |
| Having a preferred professional | 26.3%likely range 23.6% to 29.1%, 117 answers | 39.2%likely range 32.1% to 46.8%, 97 answers |
| Seeing your preferred professional | 27.7%likely range 22.6% to 33.5%, 32 answers | 82.5%likely range 71.6% to 89.8%, 40 answers |
| Knowing the next step | 93.3%likely range 91.5% to 94.7%, 111 answers | 97.7%likely range 94.0% to 99.1%, 94 answers |
| Contacting the practice | 72.9%likely range 70.0% to 75.6%, 113 answers | 95.9%likely range 91.6% to 98.0%, 96 answers |
| Wait for an appointment | 67.6%likely range 64.2% to 70.9%, 90 answers | 89.8%likely range 84.1% to 93.6%, 93 answers |
| Being listened to | 73.9%likely range 70.8% to 76.7%, 101 answers | 95.4%likely range 91.0% to 97.7%, 94 answers |
| Care and concern | 77.5%likely range 74.6% to 80.2%, 103 answers | 97.4%likely range 93.6% to 99.0%, 94 answers |
| Confidence and trust | 91.1%likely range 89.0% to 92.8%, 102 answers | 98.9%likely range 95.7% to 99.7%, 94 answers |
| Involvement in decisions | 85.9%likely range 83.4% to 88.1%, 101 answers | 98.1%likely range 94.5% to 99.3%, 93 answers |
| Needs met | 91.4%likely range 89.3% to 93.0%, 106 answers | 96.5%likely range 92.4% to 98.4%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 89.3% to 100.0%, 32 patients | 90.6%likely range 81.0% to 95.6%, 64 patients |
| Children at 18 months | 92.9%likely range 81.0% to 97.5%, 42 patients | 87.5%likely range 77.9% to 93.3%, 72 patients |
| Children at 5 years | 89.7%likely range 76.4% to 95.9%, 39 patients | 90.7%likely range 82.7% to 95.2%, 86 patients |
| Women aged 25 to 49 | 71.0%likely range 67.3% to 74.4%, 617 patients | 72.0%likely range 69.4% to 74.5%, 1,219 patients |
| Women aged 50 to 64 | 85.4%likely range 80.6% to 89.2%, 254 patients | 78.1%likely range 74.1% to 81.6%, 465 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,294August 2026 | 5,973August 2026 |
| Primary care network | Celadine Health & Metrocare PCN | Celadine Health & Metrocare PCN |
| Phone | 01895 674156 | 01895 679800 |
| Friends and Family Test (its own feedback) | 73.2% good or very good56 answers, June 2026 | 97.9% good or very good194 answers, June 2026 |
| Appointments (one month) | 1,626 in August 2026Same day 75.4%; face to face 29.0% | 2,415 in August 2026Same day 39.3%; face to face 67.6% |
| Antibiotic items per STAR-PU (one year) | 0.51England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent1.4 including trainees and locums2,331 patients per permanent GP | 2.2 qualified permanent2.2 including trainees and locums2,732 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.