St. Helens · Compare
Vista Road Surgery vs Modality St Helens
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Vista Road Surgery and Modality St Helens cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Vista Road SurgeryWA12 9ED | Modality St HelensWA11 0NA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.7likely range 61.5 to 79.4103 survey answers | 69.0likely range 51.7 to 82.5110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.4%likely range 59.2% to 84.1%, 103 answers | 63.4%likely range 38.7% to 82.6%, 110 answers |
| Access (mean of the two below) | 67.5%likely range 59.5% to 73.9% | 81.9%likely range 78.9% to 84.3%Clearly higher |
| Appointments within two weeks of booking | 77.0%likely range 69.0% to 83.4%, 1,986 appointments | 94.4%likely range 91.1% to 96.5%, 4,366 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 69.2%likely range 64.4% to 73.7%, 7,896 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.5%likely range 48.6% to 76.2%, 98 answers | 26.6%likely range 10.7% to 52.5%, 106 answers |
| Reception and admin team | 94.0%likely range 83.0% to 98.1%, 100 answers | 79.3%likely range 53.8% to 92.7%, 108 answers |
| Having a preferred professional | 39.9%likely range 27.0% to 54.4%, 102 answers | 38.7%likely range 18.9% to 63.2%, 110 answers |
| Seeing your preferred professional | 26.0%likely range 11.2% to 49.4%, 41 answers | 12.6%likely range 1.6% to 55.8%, 39 answers |
| Knowing the next step | 79.3%likely range 65.1% to 88.7%, 98 answers | 71.0%likely range 44.6% to 88.2%, 100 answers |
| Contacting the practice | 73.4%likely range 59.1% to 84.0%, 102 answers | 49.8%likely range 27.0% to 72.7%, 107 answers |
| Wait for an appointment | 64.4%likely range 49.0% to 77.2%, 92 answers | 61.8%likely range 35.6% to 82.5%, 95 answers |
| Being listened to | 91.7%likely range 80.0% to 96.8%, 101 answers | 76.3%likely range 50.7% to 91.0%, 108 answers |
| Care and concern | 88.7%likely range 76.2% to 95.1%, 100 answers | 78.6%likely range 52.8% to 92.3%, 106 answers |
| Confidence and trust | 96.0%likely range 85.7% to 99.0%, 100 answers | 88.9%likely range 63.5% to 97.4%, 102 answers |
| Involvement in decisions | 95.6%likely range 85.0% to 98.8%, 98 answers | 91.1%likely range 66.4% to 98.1%, 104 answers |
| Needs met | 93.8%likely range 82.6% to 98.0%, 99 answers | 85.0%likely range 59.8% to 95.6%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.0%likely range 83.6% to 96.3%, 75 patients | 90.7%likely range 84.1% to 94.7%, 118 patients |
| Children at 18 months | 91.0%likely range 82.6% to 95.6%, 78 patients | 85.7%likely range 79.0% to 90.6%, 140 patients |
| Children at 5 years | 93.9%likely range 86.5% to 97.4%, 82 patients | 83.4%likely range 77.0% to 88.4%, 163 patients |
| Women aged 25 to 49 | 73.4%likely range 71.0% to 75.6%, 1,401 patients | 60.6%likely range 58.7% to 62.5%, 2,504 patients |
| Women aged 50 to 64 | 72.4%likely range 69.2% to 75.4%, 797 patients | 67.2%likely range 64.9% to 69.5%, 1,559 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,622August 2026 | 16,749August 2026 |
| Primary care network | Newton and Haydock PCN | Newton and Haydock PCN |
| Phone | 01925 221457 | 01744 624360 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 81.9% good or very good320 answers, June 2026 |
| Appointments (one month) | 2,465 in August 2026Same day 54.0%; face to face 65.9% | 8,600 in August 2026Same day 45.8%; face to face 93.5% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.2 qualified permanent7.2 including trainees and locums2,040 patients per permanent GP | 6.9 qualified permanent10.5 including trainees and locums2,440 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.