Sunderland · Compare
Villette Surgery vs Southlands Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Villette Surgery and Southlands Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Villette SurgerySR2 8AX | Southlands Medical GroupSR2 0RY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 91.6likely range 87.6 to 93.7103 survey answers | 91.4likely range 86.3 to 93.3112 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 94.7%likely range 89.4% to 97.4%, 103 answers | 96.4%likely range 89.3% to 98.8%, 112 answers |
| Access (mean of the two below) | 84.1%likely range 79.0% to 87.6% | 79.5%likely range 76.0% to 82.5% |
| Appointments within two weeks of booking | 90.8%likely range 82.7% to 95.3%, 1,293 appointments | 89.3%likely range 84.5% to 92.8%, 3,300 appointments |
| Calls answered by the practice | 77.3%likely range 71.0% to 82.6%, 4,155 calls | 69.6%likely range 64.3% to 74.4%, 6,610 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.7%likely range 78.5% to 90.8%, 100 answers | 89.8%likely range 80.8% to 94.9%, 111 answers |
| Reception and admin team | 96.7%likely range 92.0% to 98.7%, 102 answers | 96.9%likely range 90.1% to 99.1%, 114 answers |
| Having a preferred professional | 40.8%likely range 32.6% to 49.5%, 102 answers | 32.9%likely range 23.2% to 44.2%, 112 answers |
| Seeing your preferred professional | 83.8%likely range 71.8% to 91.3%, 45 answers | 69.0%likely range 47.1% to 84.8%, 32 answers |
| Knowing the next step | 86.8%likely range 79.7% to 91.6%, 101 answers | 92.2%likely range 83.7% to 96.4%, 110 answers |
| Contacting the practice | 90.4%likely range 84.0% to 94.4%, 103 answers | 93.5%likely range 85.4% to 97.2%, 112 answers |
| Wait for an appointment | 92.7%likely range 86.5% to 96.2%, 93 answers | 83.0%likely range 72.5% to 90.0%, 106 answers |
| Being listened to | 97.8%likely range 93.6% to 99.3%, 101 answers | 97.7%likely range 91.3% to 99.4%, 113 answers |
| Care and concern | 96.9%likely range 92.3% to 98.8%, 101 answers | 98.2%likely range 92.0% to 99.6%, 113 answers |
| Confidence and trust | 98.3%likely range 94.2% to 99.5%, 100 answers | 99.4%likely range 94.0% to 99.9%, 112 answers |
| Involvement in decisions | 98.2%likely range 93.8% to 99.5%, 93 answers | 99.4%likely range 93.8% to 99.9%, 109 answers |
| Needs met | 98.5%likely range 94.4% to 99.6%, 99 answers | 99.4%likely range 94.0% to 99.9%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.2%likely range 84.2% to 98.7%, 42 patients | 94.9%likely range 89.3% to 97.6%, 118 patients |
| Children at 18 months | 93.2%likely range 81.8% to 97.7%, 44 patients | 95.4%likely range 90.7% to 97.7%, 151 patients |
| Children at 5 years | 84.2%likely range 69.6% to 92.6%, 38 patients | 93.8%likely range 88.2% to 96.8%, 128 patients |
| Women aged 25 to 49 | 72.1%likely range 69.1% to 75.0%, 875 patients | 77.7%likely range 75.7% to 79.5%, 1,925 patients |
| Women aged 50 to 64 | 72.9%likely range 68.8% to 76.7%, 491 patients | 78.3%likely range 75.6% to 80.8%, 962 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,813August 2026 | 11,063August 2026 |
| Primary care network | Sunderland East PCN | Sunderland East PCN |
| Phone | 0191 5679361 | 0191 5210210 |
| Friends and Family Test (its own feedback) | 94.5% good or very good237 answers, June 2026 | 98.3% good or very good420 answers, June 2026 |
| Appointments (one month) | 1,896 in August 2026Same day 31.5%; face to face 84.3% | 4,305 in August 2026Same day 30.6%; face to face 74.1% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.93England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent4.4 including trainees and locums2,358 patients per permanent GP | 5.0 qualified permanent7.7 including trainees and locums2,226 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.