King's Lynn and West Norfolk · Compare
Vida Healthcare vs Southgates Surgical & Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Vida Healthcare and Southgates Surgical & Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in King's Lynn and West Norfolk
Side by side
| Measure | Vida HealthcarePE30 4DY | Southgates Surgical & Medical CentrePE30 5QX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.3likely range 55.8 to 87.4117 survey answers | 76.1likely range 59.4 to 86.498 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.2%likely range 47.0% to 92.1%, 117 answers | 74.9%likely range 51.1% to 89.5%, 98 answers |
| Access (mean of the two below) | 76.2%likely range 74.0% to 78.2% | 78.8%likely range 75.9% to 81.2% |
| Appointments within two weeks of booking | 90.1%likely range 87.1% to 92.5%, 7,122 appointments | 88.3%likely range 85.4% to 90.7%, 8,489 appointments |
| Calls answered by the practice | 62.1%likely range 58.9% to 65.3%, 18,243 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.6%likely range 27.6% to 79.1%, 110 answers | 29.8%likely range 13.3% to 54.1%, 93 answers |
| Reception and admin team | 85.0%likely range 55.7% to 96.2%, 115 answers | 78.9%likely range 55.1% to 92.0%, 96 answers |
| Having a preferred professional | 30.3%likely range 11.5% to 59.2%, 116 answers | 34.4%likely range 16.6% to 58.0%, 97 answers |
| Seeing your preferred professional | 28.9%likely range 5.0% to 75.9%, 35 answers | 43.2%likely range 14.6% to 77.3%, 35 answers |
| Knowing the next step | 79.7%likely range 49.3% to 94.0%, 109 answers | 75.9%likely range 51.1% to 90.5%, 90 answers |
| Contacting the practice | 72.1%likely range 43.0% to 89.8%, 116 answers | 54.7%likely range 32.2% to 75.3%, 96 answers |
| Wait for an appointment | 66.7%likely range 36.1% to 87.7%, 99 answers | 56.5%likely range 32.6% to 77.8%, 85 answers |
| Being listened to | 87.2%likely range 57.5% to 97.2%, 111 answers | 85.0%likely range 61.3% to 95.3%, 93 answers |
| Care and concern | 89.0%likely range 59.5% to 97.8%, 111 answers | 81.4%likely range 57.5% to 93.4%, 95 answers |
| Confidence and trust | 90.0%likely range 60.8% to 98.1%, 112 answers | 88.8%likely range 65.7% to 97.1%, 93 answers |
| Involvement in decisions | 86.5%likely range 55.7% to 97.0%, 105 answers | 86.4%likely range 61.8% to 96.1%, 87 answers |
| Needs met | 86.3%likely range 56.7% to 96.8%, 112 answers | 78.0%likely range 54.0% to 91.5%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.3%likely range 88.0% to 95.1%, 221 patients | 77.8%likely range 69.4% to 84.4%, 117 patients |
| Children at 18 months | 90.7%likely range 86.6% to 93.7%, 259 patients | 81.0%likely range 73.8% to 86.5%, 147 patients |
| Children at 5 years | 85.8%likely range 81.2% to 89.4%, 281 patients | 79.6%likely range 72.6% to 85.2%, 157 patients |
| Women aged 25 to 49 | 64.6%likely range 63.1% to 66.0%, 4,209 patients | 60.0%likely range 58.3% to 61.8%, 2,962 patients |
| Women aged 50 to 64 | 71.3%likely range 69.5% to 73.0%, 2,533 patients | 65.2%likely range 62.9% to 67.6%, 1,568 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 29,646August 2026 | 16,689August 2026 |
| Primary care network | Kings Lynn PCN | Kings Lynn PCN |
| Phone | 01485 500139 | 01553 819477 |
| Friends and Family Test (its own feedback) | 100.0% good or very good53 answers, June 2026 | 91.3% good or very good356 answers, June 2026 |
| Appointments (one month) | 16,600 in August 2026Same day 39.5%; face to face 73.3% | 12,033 in August 2026Same day 59.0%; face to face 46.6% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.99England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 14.4 qualified permanent18.2 including trainees and locums2,064 patients per permanent GP | 12.5 qualified permanent13.3 including trainees and locums1,332 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.