Barking and Dagenham · Compare
Victoria & Five Elms Medical Centre vs Abbey Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Victoria & Five Elms Medical Centre and Abbey Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Victoria & Five Elms Medical CentreIG11 8GD | Abbey Medical CentreIG11 8RJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.1likely range 64.4 to 80.1102 survey answers | 78.7likely range 71.7 to 84.191 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.7%likely range 58.4% to 80.5%, 102 answers | 77.8%likely range 68.0% to 85.3%, 91 answers |
| Access (mean of the two below) | 78.6%likely range 74.3% to 82.2% | 80.8%likely range 75.7% to 84.7% |
| Appointments within two weeks of booking | 84.5%likely range 79.0% to 88.8%, 3,201 appointments | 82.1%likely range 74.8% to 87.7%, 2,057 appointments |
| Calls answered by the practice | 72.6%likely range 65.9% to 78.4%, 3,983 calls | 79.3%likely range 72.3% to 84.9%, 3,266 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 47.3%likely range 35.1% to 59.8%, 97 answers | 63.2%likely range 52.7% to 72.7%, 90 answers |
| Reception and admin team | 79.2%likely range 67.5% to 87.5%, 100 answers | 83.9%likely range 74.7% to 90.2%, 90 answers |
| Having a preferred professional | 31.2%likely range 20.9% to 43.8%, 98 answers | 41.9%likely range 32.0% to 52.5%, 90 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 33.9%likely range 20.2% to 51.0%, 36 answers |
| Knowing the next step | 66.9%likely range 53.8% to 77.8%, 91 answers | 84.0%likely range 74.4% to 90.5%, 83 answers |
| Contacting the practice | 63.1%likely range 50.4% to 74.2%, 98 answers | 77.1%likely range 67.2% to 84.7%, 91 answers |
| Wait for an appointment | 57.8%likely range 43.9% to 70.6%, 81 answers | 60.9%likely range 49.4% to 71.3%, 77 answers |
| Being listened to | 87.8%likely range 77.0% to 94.0%, 95 answers | 81.1%likely range 71.4% to 88.0%, 88 answers |
| Care and concern | 84.4%likely range 72.9% to 91.6%, 95 answers | 80.3%likely range 70.5% to 87.4%, 88 answers |
| Confidence and trust | 94.6%likely range 85.5% to 98.1%, 95 answers | 89.4%likely range 80.8% to 94.4%, 85 answers |
| Involvement in decisions | 89.2%likely range 78.5% to 95.0%, 92 answers | 88.7%likely range 80.1% to 93.9%, 86 answers |
| Needs met | 90.3%likely range 79.8% to 95.6%, 93 answers | 83.5%likely range 73.8% to 90.1%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 81.2%likely range 74.2% to 86.7%, 149 patients | 87.4%likely range 79.2% to 92.6%, 95 patients |
| Children at 18 months | 80.3%likely range 73.2% to 85.8%, 152 patients | 84.2%likely range 75.6% to 90.2%, 95 patients |
| Children at 5 years | 72.7%likely range 64.7% to 79.4%, 139 patients | 80.0%likely range 70.6% to 87.0%, 90 patients |
| Women aged 25 to 49 | 64.1%likely range 62.0% to 66.2%, 2,054 patients | 65.0%likely range 62.6% to 67.4%, 1,500 patients |
| Women aged 50 to 64 | 81.0%likely range 77.9% to 83.9%, 654 patients | 81.2%likely range 77.5% to 84.4%, 490 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,227August 2026 | 7,672August 2026 |
| Primary care network | Barking & Dagenham New West PCN | Barking & Dagenham New West PCN |
| Phone | 020 84778760 | 020 80908106 |
| Friends and Family Test (its own feedback) | 72.6% good or very good73 answers, June 2026 | 77.8% good or very good9 answers, June 2026 |
| Appointments (one month) | 3,788 in August 2026Same day 53.3%; face to face 45.2% | 2,976 in August 2026Same day 55.3%; face to face 58.6% |
| Antibiotic items per STAR-PU (one year) | 0.57England 0.74, April 2025 to March 2026 | 0.52England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums3,482 patients per permanent GP | 1.6 qualified permanent2.7 including trainees and locums4,665 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.