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University Health Centre vs The Junction Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

University Health Centre and The Junction Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureUniversity Health CentreHD1 3ALThe Junction SurgeryHD5 8BE
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade88.0likely range 69.5 to 94.478 survey answers79.6likely range 74.2 to 83.8103 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good87.9%likely range 61.7% to 97.0%, 78 answers82.4%likely range 74.9% to 88.1%, 103 answers
Access (mean of the two below)87.9%likely range 82.6% to 91.4%Clearly higher73.0%likely range 68.9% to 76.7%
Appointments within two weeks of booking90.9%likely range 85.5% to 94.4%, 2,504 appointments95.2%likely range 91.5% to 97.3%, 3,330 appointments
Calls answered by the practice84.7%likely range 75.7% to 90.9%, 1,790 callsClearly higher50.7%likely range 43.5% to 57.9%, 3,783 calls
More survey questions (not part of the grade)
Getting through on the phone72.0%likely range 43.4% to 89.7%, 68 answers72.8%likely range 64.4% to 79.8%, 102 answers
Reception and admin team88.7%likely range 62.3% to 97.4%, 76 answers88.5%likely range 81.9% to 93.0%, 103 answers
Having a preferred professional23.3%likely range 8.3% to 50.4%, 77 answers46.1%likely range 37.6% to 54.7%, 103 answers
Seeing your preferred professionalNot shown: fewer than 30 answers53.7%likely range 39.7% to 67.1%, 40 answers
Knowing the next step88.2%likely range 60.8% to 97.3%, 72 answers90.5%likely range 84.0% to 94.5%, 101 answers
Contacting the practice83.3%likely range 55.9% to 95.2%, 74 answers81.9%likely range 74.2% to 87.7%, 101 answers
Wait for an appointment75.2%likely range 45.3% to 91.8%, 63 answers88.9%likely range 82.0% to 93.4%, 95 answers
Being listened to88.7%likely range 61.2% to 97.5%, 71 answers84.5%likely range 77.2% to 89.8%, 101 answers
Care and concern85.4%likely range 57.4% to 96.2%, 71 answers83.7%likely range 76.2% to 89.1%, 101 answers
Confidence and trust95.8%likely range 69.8% to 99.5%, 71 answers87.6%likely range 80.7% to 92.3%, 100 answers
Involvement in decisions93.1%likely range 65.4% to 99.0%, 67 answers96.2%likely range 91.0% to 98.4%, 94 answers
Needs met92.7%likely range 65.9% to 98.8%, 71 answers89.9%likely range 83.4% to 94.1%, 101 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months83.6%likely range 71.7% to 91.1%, 55 patients91.3%likely range 83.0% to 95.7%, 80 patients
Children at 18 months72.7%likely range 58.2% to 83.7%, 44 patients85.0%likely range 73.9% to 91.9%, 60 patients
Children at 5 years66.7%likely range 52.5% to 78.3%, 48 patients87.5%likely range 77.9% to 93.3%, 72 patients
Women aged 25 to 4935.8%likely range 34.0% to 37.6%, 2,745 patients70.2%likely range 67.6% to 72.8%, 1,189 patients
Women aged 50 to 6471.7%likely range 65.1% to 77.5%, 198 patients77.4%likely range 73.9% to 80.6%, 611 patients
Facts (NHS England, not part of the grade)
Registered patients12,823August 20266,689August 2026
Primary care networkTolson Care Partnership PCNTolson Care Partnership PCN
Phone01484 4303860844 4772421
Friends and Family Test (its own feedback)95.8% good or very good96 answers, June 202690.9% good or very good198 answers, June 2026
Appointments (one month)2,826 in August 2026Same day 55.3%; face to face 88.1%3,444 in August 2026Same day 56.5%; face to face 78.1%
Antibiotic items per STAR-PU (one year)0.23England 0.74, April 2025 to March 20260.76England 0.74, April 2025 to March 2026
GPs (full-time equivalent)5.0 qualified permanent6.9 including trainees and locums2,575 patients per permanent GP2.5 qualified permanent4.8 including trainees and locums2,697 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences