Cheltenham · Compare
Underwood Surgery vs Yorkleigh Surgery(ct)
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Underwood Surgery’s Practice Grade is clearly higher than Yorkleigh Surgery(ct)’s: its likely range lies wholly above.
Side by side
| Measure | Underwood SurgeryGL50 3EQ | Yorkleigh Surgery(ct)GL50 3ED |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.3likely range 82.1 to 90.0127 survey answersClearly higher | 76.5likely range 71.2 to 80.8120 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 94.1%likely range 86.9% to 97.5%, 127 answersClearly higher | 78.0%likely range 70.8% to 83.8%, 120 answers |
| Access (mean of the two below) | 71.3%likely range 66.5% to 75.5% | 72.8%likely range 67.2% to 77.6% |
| Appointments within two weeks of booking | 68.0%likely range 60.7% to 74.5%, 2,631 appointments | 76.3%likely range 68.4% to 82.7%, 2,035 appointments |
| Calls answered by the practice | 74.4%likely range 68.2% to 79.8%, 4,476 calls | 67.9%likely range 59.9% to 75.0%, 2,995 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.8%likely range 78.5% to 93.4%, 115 answers | 52.9%likely range 44.8% to 60.9%, 112 answers |
| Reception and admin team | 97.9%likely range 91.8% to 99.5%, 122 answers | 86.8%likely range 80.4% to 91.4%, 115 answers |
| Having a preferred professional | 33.8%likely range 24.6% to 44.5%, 128 answers | 33.8%likely range 26.9% to 41.6%, 121 answers |
| Seeing your preferred professional | 61.1%likely range 43.4% to 76.2%, 48 answers | 30.3%likely range 19.5% to 43.8%, 42 answers |
| Knowing the next step | 90.1%likely range 81.7% to 94.8%, 126 answers | 89.0%likely range 82.6% to 93.2%, 107 answers |
| Contacting the practice | 91.1%likely range 83.0% to 95.5%, 126 answers | 74.0%likely range 66.4% to 80.3%, 117 answers |
| Wait for an appointment | 73.5%likely range 62.3% to 82.3%, 111 answers | 56.8%likely range 48.4% to 64.9%, 106 answers |
| Being listened to | 91.3%likely range 82.9% to 95.8%, 119 answers | 90.0%likely range 84.2% to 93.9%, 116 answers |
| Care and concern | 91.3%likely range 82.9% to 95.8%, 119 answers | 86.5%likely range 80.1% to 91.1%, 116 answers |
| Confidence and trust | 97.7%likely range 91.5% to 99.4%, 119 answers | 97.1%likely range 93.0% to 98.9%, 115 answers |
| Involvement in decisions | 98.4%likely range 92.5% to 99.7%, 116 answers | 94.1%likely range 88.7% to 97.0%, 106 answers |
| Needs met | 95.9%likely range 89.0% to 98.6%, 121 answers | 92.3%likely range 86.8% to 95.6%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.9%likely range 94.3% to 99.8%, 95 patients | 91.8%likely range 80.8% to 96.8%, 49 patients |
| Children at 18 months | 97.8%likely range 92.2% to 99.4%, 89 patients | 88.9%likely range 76.5% to 95.2%, 45 patients |
| Children at 5 years | 94.5%likely range 88.6% to 97.5%, 110 patients | 75.4%likely range 63.3% to 84.5%, 61 patients |
| Women aged 25 to 49 | 73.7%likely range 71.8% to 75.6%, 2,124 patients | 66.5%likely range 63.7% to 69.1%, 1,175 patients |
| Women aged 50 to 64 | 75.2%likely range 71.9% to 78.2%, 710 patients | 72.1%likely range 68.6% to 75.3%, 695 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,332August 2026 | 7,240August 2026 |
| Primary care network | Cheltenham Central PCN | Cheltenham Central PCN |
| Phone | 01242 580644 | 01242 519049 |
| Friends and Family Test (its own feedback) | 89.1% good or very good119 answers, June 2026 | 97.1% good or very good104 answers, June 2026 |
| Appointments (one month) | 4,912 in August 2026Same day 38.1%; face to face 56.9% | 3,590 in August 2026Same day 26.7%; face to face 60.4% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.5 qualified permanent8.9 including trainees and locums1,520 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums3,139 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.