Kirklees · Compare
Undercliffe Surgery vs Cook Lane Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Cook Lane Surgery’s Practice Grade is clearly higher than Undercliffe Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Undercliffe SurgeryWF16 0HH | Cook Lane SurgeryWF16 9JG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.6likely range 62.7 to 82.191 survey answers | 87.6likely range 85.1 to 89.5104 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 69.4%likely range 53.9% to 81.5%, 91 answers | 87.1%likely range 84.4% to 89.4%, 104 answersClearly higher |
| Access (mean of the two below) | 83.3%likely range 79.9% to 85.9% | 88.6%likely range 83.0% to 92.2% |
| Appointments within two weeks of booking | 93.6%likely range 88.8% to 96.4%, 2,579 appointments | 95.2%likely range 89.1% to 98.0%, 1,532 appointments |
| Calls answered by the practice | 72.9%likely range 68.0% to 77.3%, 7,367 calls | 81.8%likely range 72.5% to 88.5%, 1,846 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 42.6%likely range 28.3% to 58.1%, 88 answers | 77.3%likely range 73.9% to 80.3%, 101 answers |
| Reception and admin team | 74.9%likely range 59.6% to 85.8%, 90 answers | 95.1%likely range 93.3% to 96.5%, 103 answers |
| Having a preferred professional | 43.0%likely range 28.8% to 58.5%, 89 answers | 40.9%likely range 37.3% to 44.7%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 67.5%likely range 51.4% to 80.4%, 84 answers | 82.7%likely range 79.7% to 85.4%, 104 answers |
| Contacting the practice | 55.3%likely range 39.9% to 69.7%, 89 answers | 80.0%likely range 76.8% to 82.8%, 104 answers |
| Wait for an appointment | 64.6%likely range 48.0% to 78.3%, 80 answers | 83.6%likely range 80.6% to 86.3%, 98 answers |
| Being listened to | 83.8%likely range 69.4% to 92.2%, 90 answers | 84.6%likely range 81.7% to 87.1%, 103 answers |
| Care and concern | 80.9%likely range 66.1% to 90.2%, 89 answers | 85.2%likely range 82.3% to 87.7%, 103 answers |
| Confidence and trust | 84.3%likely range 69.9% to 92.5%, 89 answers | 93.5%likely range 91.3% to 95.1%, 99 answers |
| Involvement in decisions | 84.3%likely range 69.5% to 92.7%, 85 answers | 96.2%likely range 94.4% to 97.4%, 98 answers |
| Needs met | 77.0%likely range 61.8% to 87.4%, 90 answers | 93.2%likely range 91.0% to 94.9%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.7%likely range 83.6% to 94.8%, 107 patients | 82.2%likely range 68.7% to 90.7%, 45 patients |
| Children at 18 months | 91.5%likely range 84.1% to 95.6%, 94 patients | 79.2%likely range 66.5% to 88.0%, 53 patients |
| Children at 5 years | 91.2%likely range 84.9% to 95.0%, 125 patients | 84.1%likely range 70.6% to 92.1%, 44 patients |
| Women aged 25 to 49 | 65.5%likely range 63.3% to 67.7%, 1,772 patients | 53.1%likely range 48.9% to 57.3%, 531 patients |
| Women aged 50 to 64 | 71.0%likely range 68.0% to 73.8%, 910 patients | 75.2%likely range 69.0% to 80.6%, 210 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,567August 2026 | 3,201August 2026 |
| Primary care network | Spen Health & Wellbeing PCN | Spen Health & Wellbeing PCN |
| Phone | 01924 403406 | 01924 402073 |
| Friends and Family Test (its own feedback) | 86.1% good or very good287 answers, June 2026 | 100.0% good or very good25 answers, June 2026 |
| Appointments (one month) | 4,565 in August 2026Same day 40.2%; face to face 79.5% | 1,998 in August 2026Same day 33.2%; face to face 93.9% |
| Antibiotic items per STAR-PU (one year) | 1.26England 0.74, April 2025 to March 2026 | No figures |
| GPs (full-time equivalent) | 5.9 qualified permanent8.0 including trainees and locums1,793 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums1,678 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.