South Tyneside · Compare
Trinity Medical Centre vs West View Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Trinity Medical Centre and West View Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Trinity Medical CentreNE33 5DU | West View SurgeryNE33 4JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.1likely range 75.0 to 84.1114 survey answers | 80.4likely range 76.3 to 83.684 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.4%likely range 72.5% to 85.0%, 114 answers | 76.9%likely range 71.9% to 81.1%, 84 answers |
| Access (mean of the two below) | 81.5%likely range 76.8% to 84.9% | 88.5%likely range 80.9% to 92.5% |
| Appointments within two weeks of booking | 97.2%likely range 91.2% to 99.1%, 1,320 appointments | 99.8%likely range 89.2% to 100.0%, 503 appointments |
| Calls answered by the practice | 65.8%likely range 58.5% to 72.3%, 3,694 calls | 77.1%likely range 66.2% to 85.2%, 1,530 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.1%likely range 53.1% to 68.5%, 109 answers | 65.1%likely range 59.7% to 70.1%, 84 answers |
| Reception and admin team | 91.3%likely range 85.9% to 94.8%, 113 answers | 82.6%likely range 78.1% to 86.3%, 85 answers |
| Having a preferred professional | 29.9%likely range 23.3% to 37.5%, 113 answers | 32.8%likely range 28.0% to 38.1%, 85 answers |
| Seeing your preferred professional | 38.9%likely range 25.2% to 54.5%, 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.5%likely range 82.5% to 92.6%, 111 answers | 86.7%likely range 82.5% to 90.0%, 83 answers |
| Contacting the practice | 75.5%likely range 68.2% to 81.6%, 113 answers | 65.1%likely range 59.7% to 70.1%, 85 answers |
| Wait for an appointment | 73.5%likely range 65.7% to 80.0%, 103 answers | 79.2%likely range 73.8% to 83.8%, 67 answers |
| Being listened to | 88.9%likely range 82.9% to 93.0%, 110 answers | 84.4%likely range 80.0% to 87.9%, 84 answers |
| Care and concern | 89.8%likely range 84.0% to 93.7%, 110 answers | 81.7%likely range 77.1% to 85.6%, 84 answers |
| Confidence and trust | 93.0%likely range 87.8% to 96.1%, 110 answers | 91.2%likely range 87.4% to 93.8%, 81 answers |
| Involvement in decisions | 90.3%likely range 84.5% to 94.1%, 109 answers | 96.5%likely range 93.8% to 98.1%, 78 answers |
| Needs met | 87.8%likely range 81.7% to 92.1%, 111 answers | 90.3%likely range 86.4% to 93.1%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.6%likely range 85.4% to 98.2%, 56 patients | 85.0%likely range 64.0% to 94.8%, 20 patients |
| Children at 18 months | 88.2%likely range 76.6% to 94.5%, 51 patients | 87.5%likely range 69.0% to 95.7%, 24 patients |
| Children at 5 years | 88.3%likely range 77.8% to 94.2%, 60 patients | 84.2%likely range 62.4% to 94.5%, 19 patients |
| Women aged 25 to 49 | 67.0%likely range 63.9% to 69.9%, 942 patients | 69.4%likely range 64.7% to 73.7%, 392 patients |
| Women aged 50 to 64 | 72.8%likely range 68.6% to 76.6%, 481 patients | 77.8%likely range 71.5% to 83.1%, 194 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,168August 2026 | 2,594August 2026 |
| Primary care network | South Tyneside East PCN | South Tyneside East PCN |
| Phone | 0191 4560053 | 0191 2834820 |
| Friends and Family Test (its own feedback) | 85.7% good or very good42 answers, June 2026 | 95.8% good or very good71 answers, June 2026 |
| Appointments (one month) | 2,296 in August 2026Same day 25.6%; face to face 79.9% | 693 in August 2026Same day 57.1%; face to face 56.6% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.0 qualified permanent3.0 including trainees and locums2,093 patients per permanent GP | 1.0 qualified permanent1.0 including trainees and locums2,594 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.