Buckinghamshire · Compare
Tower House Surgery vs Riverside Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Riverside Surgery’s Practice Grade is clearly higher than Tower House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Tower House SurgeryHP12 3AF | Riverside SurgeryHP11 2RZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.7likely range 63.3 to 71.7147 survey answers | 79.3likely range 72.3 to 84.2117 survey answersClearly higher |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 63.1%likely range 57.2% to 68.5%, 147 answers | 81.5%likely range 71.7% to 88.4%, 117 answersClearly higher |
| Access (mean of the two below) | 78.3%likely range 73.2% to 82.4% | 73.9%likely range 70.2% to 77.4% |
| Appointments within two weeks of booking | 81.8%likely range 74.8% to 87.3%, 2,213 appointments | 97.0%likely range 94.1% to 98.5%, 3,944 appointmentsClearly higher |
| Calls answered by the practice | 74.6%likely range 67.3% to 80.8%, 3,287 callsClearly higher | 50.8%likely range 43.9% to 57.6%, 4,199 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.3%likely range 31.7% to 43.4%, 138 answers | 71.1%likely range 60.0% to 80.2%, 107 answers |
| Reception and admin team | 70.9%likely range 65.3% to 76.0%, 144 answers | 79.0%likely range 68.6% to 86.6%, 110 answers |
| Having a preferred professional | 33.8%likely range 28.5% to 39.6%, 147 answers | 24.8%likely range 16.6% to 35.2%, 115 answers |
| Seeing your preferred professional | 14.0%likely range 7.7% to 24.0%, 39 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 77.6%likely range 72.2% to 82.2%, 141 answers | 85.0%likely range 75.4% to 91.3%, 112 answers |
| Contacting the practice | 48.1%likely range 42.2% to 53.9%, 147 answers | 75.2%likely range 64.6% to 83.4%, 113 answers |
| Wait for an appointment | 46.6%likely range 40.4% to 53.0%, 126 answers | 82.2%likely range 71.6% to 89.4%, 100 answers |
| Being listened to | 75.8%likely range 70.3% to 80.5%, 142 answers | 90.2%likely range 81.6% to 95.0%, 112 answers |
| Care and concern | 76.5%likely range 71.1% to 81.2%, 143 answers | 89.8%likely range 81.1% to 94.8%, 111 answers |
| Confidence and trust | 85.3%likely range 80.5% to 89.0%, 142 answers | 88.8%likely range 79.8% to 94.1%, 110 answers |
| Involvement in decisions | 83.3%likely range 78.0% to 87.5%, 129 answers | 84.5%likely range 74.6% to 91.0%, 107 answers |
| Needs met | 81.6%likely range 76.3% to 85.8%, 136 answers | 94.2%likely range 86.7% to 97.6%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.8%likely range 80.5% to 93.8%, 89 patients | 88.3%likely range 82.7% to 92.2%, 179 patients |
| Children at 18 months | 87.5%likely range 79.0% to 92.9%, 88 patients | 86.4%likely range 80.3% to 90.9%, 162 patients |
| Children at 5 years | 88.8%likely range 81.8% to 93.3%, 116 patients | 85.9%likely range 78.9% to 90.9%, 128 patients |
| Women aged 25 to 49 | 55.7%likely range 53.4% to 58.0%, 1,778 patients | 56.9%likely range 54.9% to 58.9%, 2,347 patients |
| Women aged 50 to 64 | 67.4%likely range 64.0% to 70.6%, 770 patients | 64.8%likely range 61.5% to 68.0%, 835 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,616August 2026 | 11,757August 2026 |
| Primary care network | Cygnet PCN | Cygnet PCN |
| Phone | 01494 526840 | 01494 526500 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 98.6% good or very good219 answers, June 2026 |
| Appointments (one month) | 3,262 in August 2026Same day 37.5%; face to face 66.2% | 5,078 in August 2026Same day 65.0%; face to face 37.1% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 1.01England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent4.1 including trainees and locums2,363 patients per permanent GP | 7.2 qualified permanent7.2 including trainees and locums1,637 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.