Torridge · Compare
Torrington Health Centre vs Castle Gardens Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Torrington Health Centre and Castle Gardens Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Torrington Health CentreEX38 8EL | Castle Gardens SurgeryEX38 8EU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.6likely range 86.1 to 92.9106 survey answers | 88.5likely range 85.0 to 90.8114 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 89.5%likely range 85.4% to 92.6%, 106 answers | 91.8%likely range 87.5% to 94.7%, 114 answers |
| Access (mean of the two below) | 92.9%likely range 81.4% to 95.5% | 80.5%likely range 75.1% to 84.7% |
| Appointments within two weeks of booking | 99.5%likely range 78.0% to 100.0%, 217 appointments | 83.4%likely range 75.1% to 89.3%, 1,588 appointments |
| Calls answered by the practice | 86.1%likely range 78.2% to 91.4%, 2,212 calls | 77.6%likely range 70.5% to 83.4%, 3,323 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 95.9%likely range 92.8% to 97.7%, 101 answers | 79.9%likely range 74.1% to 84.6%, 108 answers |
| Reception and admin team | 86.1%likely range 81.6% to 89.7%, 105 answers | 98.8%likely range 96.3% to 99.6%, 111 answers |
| Having a preferred professional | 57.2%likely range 51.4% to 62.9%, 104 answers | 46.3%likely range 40.0% to 52.7%, 115 answers |
| Seeing your preferred professional | 84.7%likely range 78.4% to 89.4%, 62 answers | 59.2%likely range 49.5% to 68.2%, 52 answers |
| Knowing the next step | 97.2%likely range 94.5% to 98.6%, 103 answers | 97.5%likely range 94.5% to 98.9%, 112 answers |
| Contacting the practice | 94.2%likely range 90.9% to 96.4%, 104 answers | 87.4%likely range 82.5% to 91.1%, 113 answers |
| Wait for an appointment | 80.8%likely range 75.5% to 85.1%, 96 answers | 66.3%likely range 59.5% to 72.5%, 99 answers |
| Being listened to | 93.8%likely range 90.3% to 96.1%, 104 answers | 92.3%likely range 88.0% to 95.2%, 109 answers |
| Care and concern | 92.3%likely range 88.5% to 94.9%, 103 answers | 95.3%likely range 91.7% to 97.4%, 109 answers |
| Confidence and trust | 93.2%likely range 89.6% to 95.6%, 104 answers | 100.0%likely range 98.3% to 100.0%, 109 answers |
| Involvement in decisions | 100.0%likely range 98.5% to 100.0%, 97 answers | 98.4%likely range 95.6% to 99.4%, 100 answers |
| Needs met | 91.0%likely range 87.1% to 93.9%, 103 answers | 97.9%likely range 95.0% to 99.1%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.5%likely range 87.1% to 99.6%, 40 patients | 94.1%likely range 80.9% to 98.4%, 34 patients |
| Children at 18 months | 95.8%likely range 79.8% to 99.3%, 24 patients | 92.2%likely range 83.0% to 96.6%, 64 patients |
| Children at 5 years | 96.3%likely range 87.5% to 99.0%, 54 patients | 91.2%likely range 81.1% to 96.2%, 57 patients |
| Women aged 25 to 49 | 79.4%likely range 76.0% to 82.5%, 608 patients | 79.0%likely range 76.0% to 81.8%, 758 patients |
| Women aged 50 to 64 | 85.2%likely range 82.0% to 87.9%, 559 patients | 78.4%likely range 75.3% to 81.2%, 751 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,243August 2026 | 6,721August 2026 |
| Primary care network | Torridge PCN | Torridge PCN |
| Phone | 01805 622247 | 07805 623222 |
| Friends and Family Test (its own feedback) | 100.0% good or very good7 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,660 in August 2026Same day 13.8%; face to face 89.0% | 3,576 in August 2026Same day 39.8%; face to face 87.9% |
| Antibiotic items per STAR-PU (one year) | 0.84England 0.74, April 2025 to March 2026 | 0.94England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums2,148 patients per permanent GP | 5.5 qualified permanent5.5 including trainees and locums1,215 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.