Ashfield · Compare
Torkard Hill Medical Ctre vs The Om Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Torkard Hill Medical Ctre and The Om Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Torkard Hill Medical CtreNG15 6DY | The Om SurgeryNG15 7JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.0likely range 54.2 to 80.8103 survey answers | 72.4likely range 69.2 to 75.298 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 64.7%likely range 43.6% to 81.4%, 103 answers | 72.0%likely range 68.8% to 75.0%, 98 answers |
| Access (mean of the two below) | 79.0%likely range 75.5% to 82.0% | 73.3%likely range 65.4% to 79.4% |
| Appointments within two weeks of booking | 87.4%likely range 82.6% to 91.1%, 3,575 appointmentsClearly higher | 70.6%likely range 59.2% to 79.8%, 1,097 appointments |
| Calls answered by the practice | 70.5%likely range 65.3% to 75.2%, 6,833 calls | 75.9%likely range 65.2% to 84.1%, 1,599 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 41.2%likely range 22.8% to 62.4%, 98 answers | 71.9%likely range 68.7% to 74.9%, 97 answers |
| Reception and admin team | 76.8%likely range 54.8% to 90.0%, 97 answers | 86.5%likely range 83.9% to 88.8%, 94 answers |
| Having a preferred professional | 35.1%likely range 18.6% to 56.3%, 103 answers | 48.6%likely range 45.2% to 52.1%, 97 answers |
| Seeing your preferred professional | 16.0%likely range 2.8% to 55.8%, 31 answers | 59.1%likely range 53.8% to 64.2%, 43 answers |
| Knowing the next step | 77.0%likely range 55.1% to 90.1%, 97 answers | 82.6%likely range 79.8% to 85.1%, 93 answers |
| Contacting the practice | 55.9%likely range 35.5% to 74.5%, 103 answers | 69.8%likely range 66.6% to 72.9%, 97 answers |
| Wait for an appointment | 56.7%likely range 35.0% to 76.1%, 91 answers | 65.4%likely range 61.9% to 68.8%, 90 answers |
| Being listened to | 81.8%likely range 60.5% to 93.0%, 99 answers | 86.1%likely range 83.5% to 88.4%, 96 answers |
| Care and concern | 84.6%likely range 63.5% to 94.5%, 98 answers | 81.9%likely range 79.0% to 84.4%, 95 answers |
| Confidence and trust | 88.3%likely range 68.0% to 96.4%, 99 answers | 90.1%likely range 87.8% to 92.0%, 95 answers |
| Involvement in decisions | 87.2%likely range 65.2% to 96.1%, 88 answers | 92.2%likely range 90.1% to 93.9%, 91 answers |
| Needs met | 86.2%likely range 65.5% to 95.4%, 99 answers | 89.1%likely range 86.7% to 91.1%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.7%likely range 86.6% to 95.0%, 169 patients | 89.2%likely range 75.3% to 95.7%, 37 patients |
| Children at 18 months | 89.1%likely range 83.8% to 92.9%, 184 patients | 80.0%likely range 60.9% to 91.1%, 25 patients |
| Children at 5 years | 89.9%likely range 84.8% to 93.5%, 189 patients | 74.4%likely range 58.9% to 85.4%, 39 patients |
| Women aged 25 to 49 | 78.5%likely range 76.9% to 79.9%, 2,874 patients | 72.0%likely range 68.0% to 75.6%, 528 patients |
| Women aged 50 to 64 | 80.1%likely range 78.0% to 82.1%, 1,485 patients | 78.1%likely range 72.3% to 83.0%, 228 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 16,905August 2026 | 2,944August 2026 |
| Primary care network | Byron PCN | Byron PCN |
| Phone | 0115 9633676 | 0115 9632184 |
| Friends and Family Test (its own feedback) | 93.9% good or very good98 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 6,205 in August 2026Same day 34.9%; face to face 57.2% | 1,248 in August 2026Same day 43.5%; face to face 80.4% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent13.6 including trainees and locums2,322 patients per permanent GP | 0.4 qualified permanent0.7 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.