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Thornton Lodge Surgery vs Lockwood Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Thornton Lodge Surgery and Lockwood Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureThornton Lodge SurgeryHD1 3SBLockwood SurgeryHD1 3XH
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade78.4likely range 73.5 to 81.572 survey answers73.9likely range 70.1 to 76.8112 survey answers
Label (against the England average)Cannot be told apart from the England averageNo label
Patients who describe the practice as good73.3%likely range 68.4% to 77.6%, 72 answers66.9%likely range 62.5% to 71.0%, 112 answers
Access (mean of the two below)90.3%likely range 78.3% to 90.5%90.2%likely range 82.8% to 90.5%
Appointments within two weeks of booking99.8%likely range 87.8% to 100.0%, 439 appointments99.7%likely range 92.3% to 100.0%, 758 appointments
Calls answered by the practiceNot in the grade: no phone dataNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone54.2%likely range 48.7% to 59.5%, 67 answers61.0%likely range 56.4% to 65.4%, 107 answers
Reception and admin team75.7%likely range 70.7% to 80.1%, 66 answers77.5%likely range 73.4% to 81.1%, 107 answers
Having a preferred professional33.5%likely range 28.8% to 38.6%, 72 answers29.3%likely range 25.4% to 33.6%, 110 answers
Seeing your preferred professionalNot shown: fewer than 30 answers41.3%likely range 32.9% to 50.3%, 30 answers
Knowing the next step77.4%likely range 72.3% to 81.7%, 63 answers89.3%likely range 86.1% to 91.9%, 106 answers
Contacting the practice68.1%likely range 62.9% to 72.9%, 67 answers66.2%likely range 61.8% to 70.4%, 110 answers
Wait for an appointment36.7%likely range 31.4% to 42.3%, 62 answers46.9%likely range 42.1% to 51.7%, 97 answers
Being listened to81.9%likely range 77.4% to 85.7%, 69 answers78.4%likely range 74.3% to 81.9%, 108 answers
Care and concern80.7%likely range 76.2% to 84.6%, 69 answers80.6%likely range 76.6% to 84.0%, 106 answers
Confidence and trust95.3%likely range 92.4% to 97.1%, 67 answers85.7%likely range 82.1% to 88.7%, 105 answers
Involvement in decisions93.9%likely range 90.6% to 96.0%, 64 answers86.3%likely range 82.7% to 89.2%, 103 answers
Needs met89.5%likely range 85.7% to 92.4%, 66 answers85.3%likely range 81.7% to 88.3%, 106 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months64.9%likely range 48.8% to 78.2%, 37 patients87.9%likely range 72.7% to 95.2%, 33 patients
Children at 18 months73.0%likely range 57.0% to 84.6%, 37 patients80.0%likely range 62.7% to 90.5%, 30 patients
Children at 5 years59.1%likely range 44.4% to 72.3%, 44 patients80.6%likely range 65.0% to 90.2%, 36 patients
Women aged 25 to 4949.5%likely range 45.2% to 53.8%, 511 patients61.1%likely range 57.4% to 64.7%, 676 patients
Women aged 50 to 6465.8%likely range 57.7% to 73.0%, 146 patients65.8%likely range 61.0% to 70.2%, 403 patients
Facts (NHS England, not part of the grade)
Registered patients2,788August 20264,054August 2026
Primary care networkViaduct Care PCNViaduct Care PCN
Phone01484 51223301484 421580
Friends and Family Test (its own feedback)54.0% good or very good50 answers, June 202675.0% good or very good72 answers, June 2026
Appointments (one month)1,894 in August 2026Same day 31.4%; face to face 80.7%3,443 in August 2026Same day 34.5%; face to face 76.9%
Antibiotic items per STAR-PU (one year)0.76England 0.74, April 2025 to March 20260.91England 0.74, April 2025 to March 2026
GPs (full-time equivalent)1.1 qualified permanent1.3 including trainees and locums2,614 patients per permanent GP3.1 qualified permanent3.1 including trainees and locums1,303 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences