Worcester · Compare
Thorneloe Lodge Surgery vs Albany House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Thorneloe Lodge Surgery and Albany House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Thorneloe Lodge SurgeryWR1 1RU | Albany House SurgeryWR1 3DU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.4likely range 63.2 to 79.6110 survey answers | 76.2likely range 71.2 to 80.5119 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.9%likely range 57.9% to 81.1%, 110 answers | 75.5%likely range 68.5% to 81.4%, 119 answers |
| Access (mean of the two below) | 75.6%likely range 70.9% to 79.5% | 77.7%likely range 73.5% to 81.3% |
| Appointments within two weeks of booking | 75.0%likely range 67.5% to 81.2%, 2,308 appointments | 89.7%likely range 84.6% to 93.3%, 2,863 appointmentsClearly higher |
| Calls answered by the practice | 76.1%likely range 70.5% to 80.9%, 5,361 calls | 65.6%likely range 58.9% to 71.8%, 4,296 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.6%likely range 49.1% to 74.4%, 104 answers | 46.2%likely range 38.7% to 53.8%, 116 answers |
| Reception and admin team | 80.6%likely range 68.2% to 88.9%, 107 answers | 80.1%likely range 73.5% to 85.4%, 120 answers |
| Having a preferred professional | 28.9%likely range 18.7% to 41.8%, 111 answers | 46.8%likely range 39.5% to 54.3%, 122 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 28.2%likely range 18.7% to 40.1%, 48 answers |
| Knowing the next step | 88.9%likely range 77.8% to 94.8%, 107 answers | 82.5%likely range 75.9% to 87.6%, 115 answers |
| Contacting the practice | 77.2%likely range 64.6% to 86.3%, 109 answers | 60.2%likely range 52.7% to 67.3%, 120 answers |
| Wait for an appointment | 74.1%likely range 60.9% to 84.0%, 103 answers | 71.6%likely range 64.1% to 78.0%, 113 answers |
| Being listened to | 79.5%likely range 67.0% to 88.1%, 106 answers | 84.7%likely range 78.5% to 89.4%, 118 answers |
| Care and concern | 84.1%likely range 72.0% to 91.6%, 104 answers | 88.0%likely range 82.1% to 92.1%, 117 answers |
| Confidence and trust | 87.7%likely range 76.3% to 94.0%, 105 answers | 94.1%likely range 89.4% to 96.8%, 117 answers |
| Involvement in decisions | 87.3%likely range 75.5% to 93.9%, 100 answers | 93.6%likely range 88.7% to 96.5%, 112 answers |
| Needs met | 87.8%likely range 76.4% to 94.1%, 104 answers | 91.8%likely range 86.6% to 95.1%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.2%likely range 89.3% to 98.7%, 78 patients | 84.0%likely range 71.5% to 91.7%, 50 patients |
| Children at 18 months | 91.7%likely range 84.4% to 95.7%, 96 patients | 92.9%likely range 83.0% to 97.2%, 56 patients |
| Children at 5 years | 86.0%likely range 77.2% to 91.8%, 86 patients | 84.9%likely range 72.9% to 92.1%, 53 patients |
| Women aged 25 to 49 | 70.8%likely range 68.6% to 72.8%, 1,833 patients | 66.0%likely range 63.2% to 68.7%, 1,117 patients |
| Women aged 50 to 64 | 75.2%likely range 72.5% to 77.7%, 1,084 patients | 72.5%likely range 68.9% to 75.9%, 637 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,573August 2026 | 6,843August 2026 |
| Primary care network | South Worcs Worcester City GP PCN | South Worcs Worcester City GP PCN |
| Phone | 01905 726444 | 01905 26086 |
| Friends and Family Test (its own feedback) | 88.2% good or very good237 answers, June 2026 | 80.8% good or very good73 answers, June 2026 |
| Appointments (one month) | 4,603 in August 2026Same day 40.8%; face to face 55.3% | 3,269 in August 2026Same day 58.3%; face to face 42.6% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent5.5 including trainees and locums2,093 patients per permanent GP | 4.9 qualified permanent6.8 including trainees and locums1,398 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.