Hounslow · Compare
Thornbury Road Centre for Health vs Spring Grove Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Thornbury Road Centre for Health and Spring Grove Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Thornbury Road Centre for HealthTW7 4HQ | Spring Grove Medical PracticeTW7 4HG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.5likely range 68.7 to 85.290 survey answers | 87.1likely range 80.6 to 91.192 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 78.2%likely range 64.3% to 87.7%, 90 answers | 88.0%likely range 78.8% to 93.6%, 92 answers |
| Access (mean of the two below) | 79.1%likely range 74.4% to 82.4% | 84.8%likely range 81.4% to 87.4% |
| Appointments within two weeks of booking | 93.8%likely range 86.7% to 97.2%, 1,347 appointments | 98.9%likely range 95.3% to 99.8%, 1,964 appointments |
| Calls answered by the practice | 64.3%likely range 58.2% to 70.0%, 5,193 calls | 70.6%likely range 64.7% to 75.8%, 5,327 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.6%likely range 35.4% to 63.8%, 87 answers | 82.4%likely range 71.9% to 89.5%, 87 answers |
| Reception and admin team | 87.7%likely range 74.8% to 94.4%, 87 answers | 95.9%likely range 88.6% to 98.6%, 90 answers |
| Having a preferred professional | 35.7%likely range 23.4% to 50.1%, 91 answers | 45.1%likely range 34.3% to 56.4%, 90 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 38.2%likely range 24.3% to 54.3%, 46 answers |
| Knowing the next step | 74.8%likely range 60.2% to 85.4%, 85 answers | 83.4%likely range 73.1% to 90.2%, 88 answers |
| Contacting the practice | 73.0%likely range 58.6% to 83.7%, 89 answers | 90.4%likely range 81.5% to 95.2%, 90 answers |
| Wait for an appointment | 67.1%likely range 51.1% to 79.9%, 75 answers | 70.5%likely range 58.8% to 80.0%, 83 answers |
| Being listened to | 87.1%likely range 73.8% to 94.2%, 83 answers | 89.5%likely range 80.4% to 94.7%, 89 answers |
| Care and concern | 80.6%likely range 66.2% to 89.7%, 83 answers | 89.7%likely range 80.6% to 94.8%, 88 answers |
| Confidence and trust | 91.2%likely range 79.0% to 96.7%, 84 answers | 93.4%likely range 85.1% to 97.2%, 87 answers |
| Involvement in decisions | 93.2%likely range 80.6% to 97.8%, 75 answers | 92.5%likely range 83.8% to 96.7%, 84 answers |
| Needs met | 86.6%likely range 73.4% to 93.8%, 85 answers | 91.1%likely range 82.1% to 95.8%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.4%likely range 82.1% to 95.0%, 83 patients | 86.5%likely range 74.7% to 93.3%, 52 patients |
| Children at 18 months | 76.4%likely range 66.6% to 84.0%, 89 patients | 78.8%likely range 67.5% to 86.9%, 66 patients |
| Children at 5 years | 77.5%likely range 67.2% to 85.3%, 80 patients | 72.5%likely range 61.0% to 81.6%, 69 patients |
| Women aged 25 to 49 | 68.1%likely range 65.9% to 70.2%, 1,823 patients | 58.1%likely range 55.5% to 60.7%, 1,391 patients |
| Women aged 50 to 64 | 80.1%likely range 77.1% to 82.8%, 745 patients | 75.5%likely range 71.7% to 78.9%, 555 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,069August 2026 | 6,587August 2026 |
| Primary care network | Brentworth PCN | Brentworth PCN |
| Phone | 020 86301036 | 020 86301058 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.1% good or very good307 answers, June 2026 |
| Appointments (one month) | 3,770 in August 2026Same day 22.6%; face to face 65.1% | 2,240 in August 2026Same day 19.5%; face to face 100.0% |
| Antibiotic items per STAR-PU (one year) | 0.63England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent4.8 including trainees and locums1,909 patients per permanent GP | 2.5 qualified permanent3.3 including trainees and locums2,647 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.