Elmbridge · Compare
Thorkhill Surgery vs The Groves Hinchley Wood
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Groves Hinchley Wood’s Practice Grade is clearly higher than Thorkhill Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Thorkhill SurgeryKT7 0UP | The Groves Hinchley WoodKT10 0SP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.8likely range 63.4 to 75.582 survey answers | 83.7likely range 80.3 to 86.4126 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 68.2%likely range 59.7% to 75.7%, 82 answers | 83.1%likely range 78.9% to 86.5%, 126 answersClearly higher |
| Access (mean of the two below) | 73.5%likely range 65.3% to 80.1% | 84.9%likely range 79.0% to 89.0% |
| Appointments within two weeks of booking | 94.5%likely range 84.7% to 98.2%, 785 appointments | 94.2%likely range 87.2% to 97.5%, 1,318 appointments |
| Calls answered by the practice | 52.3%likely range 39.2% to 65.1%, 1,107 calls | 75.5%likely range 66.0% to 83.0%, 2,009 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 28.0%likely range 20.4% to 37.2%, 69 answers | 72.4%likely range 67.4% to 76.8%, 116 answers |
| Reception and admin team | 68.3%likely range 59.8% to 75.8%, 80 answers | 91.1%likely range 87.8% to 93.6%, 124 answers |
| Having a preferred professional | 38.3%likely range 30.4% to 46.8%, 83 answers | 32.7%likely range 28.2% to 37.6%, 126 answers |
| Seeing your preferred professional | 28.9%likely range 18.2% to 42.7%, 33 answers | 27.6%likely range 20.0% to 36.8%, 37 answers |
| Knowing the next step | 78.7%likely range 70.7% to 85.0%, 80 answers | 90.1%likely range 86.6% to 92.7%, 124 answers |
| Contacting the practice | 63.3%likely range 54.7% to 71.1%, 83 answers | 75.2%likely range 70.6% to 79.3%, 126 answers |
| Wait for an appointment | 79.5%likely range 70.9% to 86.1%, 69 answers | 77.2%likely range 72.6% to 81.3%, 118 answers |
| Being listened to | 80.2%likely range 72.3% to 86.2%, 80 answers | 90.3%likely range 86.8% to 92.9%, 121 answers |
| Care and concern | 74.8%likely range 66.5% to 81.6%, 80 answers | 88.4%likely range 84.7% to 91.3%, 123 answers |
| Confidence and trust | 93.3%likely range 87.5% to 96.5%, 81 answers | 96.1%likely range 93.6% to 97.7%, 122 answers |
| Involvement in decisions | 91.2%likely range 84.6% to 95.2%, 73 answers | 99.3%likely range 97.7% to 99.8%, 111 answers |
| Needs met | 90.5%likely range 84.2% to 94.5%, 81 answers | 90.9%likely range 87.5% to 93.5%, 121 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.3%likely range 75.1% to 96.7%, 31 patients | 96.2%likely range 81.1% to 99.3%, 26 patients |
| Children at 18 months | 93.5%likely range 79.3% to 98.2%, 31 patients | 96.9%likely range 84.3% to 99.4%, 32 patients |
| Children at 5 years | 93.6%likely range 82.8% to 97.8%, 47 patients | 94.5%likely range 85.1% to 98.1%, 55 patients |
| Women aged 25 to 49 | 61.7%likely range 58.3% to 65.1%, 789 patients | 74.4%likely range 71.4% to 77.1%, 898 patients |
| Women aged 50 to 64 | 74.7%likely range 70.7% to 78.3%, 506 patients | 79.5%likely range 76.2% to 82.5%, 630 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,593August 2026 | 6,106August 2026 |
| Primary care network | East Elmbridge PCN | East Elmbridge PCN |
| Phone | 020 83983141 | 020 83356600 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 94.2% good or very good259 answers, June 2026 |
| Appointments (one month) | 984 in August 2026Same day 35.7%; face to face 64.8% | 2,724 in August 2026Same day 40.4%; face to face 49.6% |
| Antibiotic items per STAR-PU (one year) | 0.51England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,312 patients per permanent GP | 3.2 qualified permanent4.1 including trainees and locums1,885 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.